Reviews, opinions and comments of ok-ferry customers - page 1

Mediterranean ferry's booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 16527 reviews

 

5
80% Complete (danger)
14061
4
80% Complete (danger)
1991
3
80% Complete (danger)
239
2
80% Complete (danger)
86
1
80% Complete (danger)
145
0
80% Complete (danger)
1
Pollice su recensioni 98% of our customers recommend our service to their friends.

very good

Hola - Pages work well, simple, easy and fast

Very easy to use

Hello, Ordering tickets was very simple only little confusion was with an email stating I needed to go to a secure website to purchase tickets but I had already received the other email with the tickets. Just had to double check the booking # to confirm this was the same vendor and not a fraud of some sort. But I'm happy with the process.

Swift and easy transaction. Smooth sailing, departed and arrived on time. Would book again.

Very efficient, and nice that things could be translated to English.

A little confusing, price should not include baggage.

Easy to reserve!!!

Booking process highly efficient through website.

+ Very quick and easy to book. - Last moment for check in only shows on ticket after booking process. Now I'll have to rush from the airport to be in time.

The ordering procedure was quick and easy, and I specially appreciated the rapid and personal respons when I asked a question.

Very easy to use.

Good service, a bit disappointing when you finalize your purchase but actually you do not receive immediately your tickets. It can badly impact the customer experience overall.

MUITO BOM

The purchase process was fine on my mobile phone, but now it is uncertain if the ferry will accept electronic tickets and I have the burden of finding so.ekne to peont out the tickets for me. The ferry should have the option of accepting electronic tickets from youe mobile phone.

Ok-Ferry replies:

Dear customer unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. thank you, Ok-Ferry staff

Fast efficient service, easy to navigate through the website and book tickets!

Sorry for the previous review. The matter was handled very professionally and received quick reply from the customer service. Will recommend this for future trip.

Ok-Ferry replies:

Dear Customer, we apologize for the inconvenience. We have just forwarded your ticket to the email address provided during ferry booking. Thank you, the Staff of Ok-Ferry

I went on to Ok Ferry and booked my tickets for Salerno to Capri rather easily. The tickets arrived via email in about 2 hours, and they are printed, and we're ready for our trip next week. Thank you OKFerry.... Now if I can just understand all the Italian words, I will be just fine.

Excellent! Easy and detailed transaction with immediate confirmation.

Practical and understandible

Very satisfied!

We were charged additional 80 EUR on the ferry for second twin cabin. Please be aware that when you are choosing two twin cabins in the price of quadruple cabin you still have to choose two cabins (quadruple cabin is for four hence one can understand that choosing one offer he/she receives twin cabins for four persons).

Ok-Ferry replies:

Dear Customer, we kindly inform you have booked 1 cabin set for 2 persons (not 2 double cabins), therefore by adding another double cabin to your original reservation you had to pay price difference. Best regards staff Ok-Ferry

All in all it was ok but prices should be shown from the beginning, plus when booking and setting the phone nr prefix it has changed my nationality to german which is now incorrect and cant change it anymore

Very fast and better price

It's a wonderful experience. Thank you very much!

Service was great. No problems booking at all

Excellent. Very easy to follow.

Super

great, quick efficient service

Service de réservation parfait, très clair et facile d'utilisation.

I have received confirmation re booking MT19F06655,there is no link to tickets ?

Simple and efficient. Clear display of routes and times.

Very easy to use the online system, saves time standing in line at the dock

Very efficient

After I received confirmation of payment, I was surprised to find a 10Euro service charge. This was not shown during my order. I had visited the Sardenia Ferry Company's website directly to view their offer. Their price was the same so I decided to continue with you. In order to offer more transparency, please inform the customer in advance that you would be charging a service charge.

Ok-Ferry replies:

Dear Customer, we apologize for your negative experience. we would like to inform you that the booking summary and all related costs are desplayed during during online reservation. Best regards, Traghettilines

Really was very easily and fast to take a tickets.

Everything seems great. Fast service in booking. Thanks for the straight forward information.

Very easy to find departure ports and destinations and booking the tickets was a breeze

Excellent service !!! Easy and clear to use, very friendly and supportive. Also supported change request.

Excellent service!

Great service but let down badly by the port staff - no signs, no gate/berth info on the day - basically a free-for-all at the dockside

Ok-Ferry replies:

Dear customer, we are sorry for the inconvenience that you had the day of the boarding but we are a travel agency and and we don't deal with the check in at the pier, we take your feedback into account and forward it to the shipping company. Kind regards Traghettilines

VERY EASY TO NAVIGATE

Web site was easy to use

Fast, Easy Service

Possibly one of the most helpful desks ever encountered. I reserved tickets from NYC, and I obviously messed it up... within 5 minutes my cell rang, and a super nice woman helped me book what I needed and in 5 minutes I was done. She also saved me a bunch of money ;-) Thank you so much!!! Gabriele

Excellent service. Easy to use. Really looking forward to the trip.

Very easy and efficient website

Easy to use website, clear and concise booking instructions.

Everything went smoothly. Thanks!

Easy online ordering and prompt email replies