Mediterranean ferry's booking center


REVIEWS, OPINIONS AND COMMENTS OF OK-FERRY CUSTOMERS

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING: 4,72

Valutazione globale recensioni Traghettilines

Based on 1316 reviews
since May 2015

97% of our customers recommend our service to their friends.

You tricked me into booking. I looked at your website and searched. I never entered into a contract. I bought the ticket through SNAF You send me a tricky email that made me think my ticket still needed to be paid for so I clicked and double paid. Your refund was only for 70% you are scam artists!!!

Ok-Ferry replies:

Dear Customer, we inform you that, as stated in your cancellation request, you made an error by making the payment when, the ticket had already purchased the previous day. Unfortunately we have held back the penalties that the ferry company require. Sincerely, the Ok-Ferry Staff

Quick and easy to use

EASY TO USE SERVICE

It was impossible to buy return tickets, propably for the company to get the booking fee twice.

Ok-Ferry replies:

Dear customer, we kindly inform you that our reservation sistem permits to book both ways : Outward and return. We remind you that on our website there are our contacts to call us and ask all the questions that you have. Our staff is available 7 days out of 7 from 8 to 20.00 . Best regards - The staff of Ok- Ferry

The reservation flow is smooth and easy to use. Showing a location of pier may be useful. Also, when clicking the Terms and Conditions during the application, only Italian version had been displayed.

very good servisse , attentive and quick to solve doubts and problems.

The service was great. The lady on the phone looked for the best and most cheapest tickets. Also the follow up was very quick.

Very easy service to use and quick response on confirmation of tickets.

One of the easiest and most efficient online booking systems I have used. Clear to understand what you are getting ..... and then you get it almost instantly through email. Thank-you for making it easier to enjoy our trip!

Very good but please make it VERY CLEAR on the website that the PDF ticket that is sent by email must be exchanged for the actual Boarding Passes at the ticket booth in Beverello.

Ok-Ferry replies:

Dear Customer, as stated on the voucher you received, we inform you that the boarding card shall be collected at the ticket office at the port at least 20 minutes before departure. Best regards, Ok-Ferry team

It was very easy and I was very pleased with the service

On-line ticket reservation was easy!

The reservation process was easy and straightforward

no problems. except it did take some time to receive confirmation.

Excellent service and quick. Further clarity over the size of luggage allowed would be useful. We have booked extra luggage but not entirely sure whether its require

Fine service

You said I could buy tickets. The email asked me to tell you what I thought of you selling me tickets. BUT YOU DID NOT SELL ME TICKETS! You sold me a stupid voucher, which I have to take to a ticket office. I want my money back.

I found your site fairly easy to understand and navigate. Especially this being our first trip to Sicily, so look forward to the fast trip to the islands

Clear and easy to book. Excellent service

Great service and very efficient.

I was pleased with your online purchase process. Very easy and efficient. Thank you

Easy and quick to pay. Immediate email confirmation.

Excellent!

Easy to book

All is OK thanks

Booking was fast and easy!

Tickets came quickly but don't identify where from or two....a little discomforting

Ok-Ferry replies:

Dear Customer, we invite you to get in touch with our booking office in order to better explain your review. Regards, Ok-Ferry Staff

Web order site was easy to use as it consolidated all of the Ferries. Emails were quick and again easy to understand. Appears no errors were made, looking forward to our trip and the ferry services we booked.

Very simple and user friendly process, got the tickets within 5 minutes after booking. Great job!

Very efficient service. Easy to navigate website.

Quick

Easy to book, fast payment, fast email to print tickets. Pleasent experience!

comprehensible on-line service, good options, rapid response, good communications-all welcomed attributes when one is planning a trip.

J

Easy to read and navigate. only takes a few minutes to get you confirmation email and tickets to print.

Excellent

amazing ! very helpful

Great service.

Website was very easy to navigate. I received my tickets promptly by email. Thank you very much for the quick uncomplicated service!! I can't wait to go on the ferry to Capri!

Well laid out website, smooth, quick and easy to sort out our tickets. Great choice of times.

Excellent booking experience!

Quick and easy. Thanks!

very easy service to book online. Fast return on the reservation. Looking forward to my clients using your service.

Easy booking and great prices!!!

Very very helpful - and great ticketing site.

The system does not work properly, i reserved Sorrento Amalfi twice but i could not pay.

Ok-Ferry replies:

Dear Customer, we inform you that you have made two reservations regularly paid with tickets received at the email address indicated in the file. By mistake, you made another 2 booking requests that were promptly canceled by one of our operators without charge. Sincerely, the Ok-Ferry Staff

The initial booking did not work well as i was not directed to a card pament, but have been able to do since and have our tickets now thankyou

The customer service is excellent ! All my questions were answered quickly and everyone there was very helpful...I would definitely refer your company for ferry service !!! Mark and Sharon Restani

I filled out the ticket in english but the printout is in italian. Other than that, very easy to use.

Very quick and good service. However, on your country list, there is no "Korea". Please add South Korea(officially, "Republic of Korea".). Then, you will be perfect.