Reviews, opinions and comments of ok-ferry customers - page 2

Mediterranean ferry booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 18276 reviews

 

5
80% Complete (danger)
19670
4
80% Complete (danger)
2540
3
80% Complete (danger)
306
2
80% Complete (danger)
124
1
80% Complete (danger)
221
Pollice su recensioni 98% of our customers recommend our service to their friends.

Very smooth process.

All good, but not clear I was buying trip insurance.

Easy to understand and easy to use.

Great service. We had a question regarding our ticket and received a very timely response.

Very efficient!

It was nice to be able to go online and book our ferry tickets, pay for them in advance and know that we have one more thing done and paid for before departing for Italy

It was very easy.

Web site works very well. Thank you.

First class and very quick

Easy to use, fast and simple.

I am not very good on computers but found your website very easy to understand and had no problem booking our tickets,

Good - it would be better if I could book multiple trips at once Great website.

The online booking and email feedback was fast and efficient, looking forward to the same service when picking up our tickets and go cruising on the hydrofoil. Larry.

I was very impressed at how fast my questions regarding my reservation was. Thank you!

Excellent! Very easy to use and prompt.

Very easy and cheap to book, every 30 minutes a departure Maybe one remark: You need to know the brand of your car. I'll drive a rental car, but the car you requested isn't always the car you get ( similar model...)

Great!

1) the 12EU service fee is very high 2) the inclusion of insurance by default is just a bad idea. I forgot to remove it, and now I'm stuck with expense I did not want or need. 3) I requested round trip, it only booked one leg.

Ok-Ferry replies:

Dear Customer, we are sorry for your negative review. We would like to specify that, when booking online, the summary of the trip and the items relating to the costs are immediately reported, specifically: "price of the outbound ticket" - "price of the return ticket" - "reservation fees" and " insurance "optional and of which it is possible to consult the conditions by clicking on the appropriate link. All these data are highlighted even before confirming the booking. If some items are not necessarily clear or exhaustive, all our contact details are available next to the quote, for information and assistance. Staff Ok Ferry

Very good

it was very easy to book and instant email confirmation thank you

Great boat, great crew but a stupid ticketing offer: why cannot we change the port to leave the island vs. the initial booking for a supplement...the excuse was that the insurance does not allow it.. That is a stupid sales argument and the counter being that we can use a ticket for one upcoming year....that makes no sense and proves that you company has a lot to go to be a top player....

The service was fine. The only thing I found a little confusing was that I thought I had booked but then I got the email that I had not that it was only a request and there was another step.

Overall good swift service, but 3rd page associated with tickets is only in Italian despite my details indicating I am from the UK.

Ok-Ferry replies:

Dear customer, we thank you for your feedback, we kindly inform you that unfortunately the ferry company that you have chosen does not issue voucher in english. We will forward your feedback to the ferry company. Best regards- Staff from Okay ferry

Very good service

Great website

Very easy for a first timer and English speaker. Quick access to ferry schedule and speedy checkout. Immediate confirmation and clarification about use of tickets, boarding passes, etc.-all the things you need to know to take the ferry from Salerno to Amalfi (and beyond).

Excellent

very easy to use

Good easy to navigate site. Gave up on a few others before I came upon this one that works.

great - easy. loking forward on our Sorrento/Capri R/T!

The booking experience is very pleasant and easy. Everything is very fast and convenient. would like to recommend this service to all of you who wants to travel by boats.

My situation has not yet been resolved. Tickets # WT19H17045 arrived with three of the same ticket, which was the return ticket, and none at all of the original initial fare. All were in my name, none in my husband's, though his name was provided. Ticket #WT19H45168 arrived with only the receipt for payment and no ticket vouchers at all. I have emailed the company and have yet had NO reply.

Simple and fast!

Excellent fast accurate service. I am highly recommending this service for all ferry bookings in Italy.

Muy rápido la reserva del ticket

Would have been very nice with information about the location of the office and the quay. Would prefer if it wasn´t necessary to get physical tickets. And it should not be necessary to write the name of the passengers. And it should not be necessary to pay extra for the luggage

Way to use service

Fast and easy service.

The process seemed to work well.

Very easy to follow and quick. Good Service!

Great online service. Easy to maneuver around the site and safe secure online payment. Would recommend.

a very easy and efficient service

The reservation service was easy to use and the process was smooth.

Good

Very easy to book and reasonable fares.

Very good service, easy to use and prompt emailing of tickets.

Precise , easy, quick

The site is easy to navegate and find the information you need.

Easy to use, quick with a prompt response.

Very good service, tickets were sent immediately Very satisfied!!