Reviews, opinions and comments of ok-ferry customers - page 20

Mediterranean ferry's booking center


Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.


4,79 / 5

Valutazione globale recensioni Traghettilines

Based on 17549 reviews


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Pollice su recensioni 98% of our customers recommend our service to their friends.

efficient, easy and prompt ticketing-- VERY satisfied!


useful but somewhat expensive service

Ok-Ferry replies:

Dear customer, we thank you for your feedback. We remind you that our booking fees are applied to support the running costs because Ok-Ferry is an intermediary between the ferry company and the customer. This fee also permits us to have an available staff 7 days out of 7 always ready to respond to every necessity of our customer, at any time. We are available for further questions and information Best regards The staff of Ok-Ferry

Very easy and user friendly. I suggest you add a feature, so that we don't need to print the ticket.we should be able to just use our phone to show the ticket.

Ok-Ferry replies:

Dear customer, we really appreciate your review and we kindly inform you that with the voucher received from us you can go directly to the port and switch it with the boarding pass at the ticket office showing it from your electronic device. For further informations do not hesitate to contact us. Best regards, Ok-Ferry staff.

Perfect service

Excellent Service

not clear if baggage cost more or not and how to purchase for extra luggage

Ok-Ferry replies:

Dear Customer, we kindly inform you that in the ticket you have purchased is already included a hand luggage per person. Any extra luggage can be added to the ticket during the check-in procedure at the port desk. Thank you, the Staff of Ok-Ferry

Very easy to book on line. We look forward to seeing the beautiful Amalfi coast from the ocean!!

Very helpful customer service when online payment problems were experienced Very professional


Excellent. Quick and very efficient service.

Fast and efficient. Great resource for securing ferry travel during Italian high season.

Service charge is a bit high.

Ok-Ferry replies:

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Great service, easy to find the right ferry for your journey. 5 stars

It's a very friendly page

Booking service is good. But it is unbelievable that with reservation code must go for a printed ticket to the desk because cannot scan them in phone .

Ok-Ferry replies:

Dear Customer, unfortunately, some ferry companies do not issue a valid e-ticket for boarding, but only a voucher which must be converted to the port ticket before departure. This is a direct disposal of the ferry company, independent from our reservation center. Thank you, the Staff of Ok-Ferry

Good service!

There is a problem to get back to payment phase in the booking if you cannot succeed. Bu the staff is quite helpful with online questions.

Valentina was incredibly responsive and helpful!

Very good

Very simple service to use for booking.

excellent web site, easy to navigate, translation is perfect. i hope the journey is safe and quick


The website is very good and booking was easy. I did have a question and they emailed me right away. Just know that they send you a voucher that you need to redeem at the Port Office to receive your tickets at least 30 minutes before the ferry departs.

It is so easy to book our ferry tickets online. No trying to figure it out when we get there.



Found it easy to navigate (excuse pun). However think it would be nice if it could display the type of boat being used (ferry/slow ferry/hydrofoil) as I could only gauge this by the time taken for the crossing.

Ok-Ferry replies:

Dear Customer, thank you for your review. We kindly inform you that when booking online you have the chance to understand if the carrier is a ferry or hydrofoil simply by the icon next to the departure time: if the icon is a car with a red X, it means it's a hydrofoil. For further information please contact us at +39 0565912191. The Staff of Ok-Ferry

Very efficient and friendly website!

The booking service was very easy to use. There are many trips to choose from. In my case it was Sorrento to Capri and back. The payment was simple and confirmation of the booking plus tickets emailed as pdfs immediately. I've printed everything off and now look forward to our day on Capri.

Good pricez and srldction. Eady to us. Confirmation and tickets came by email without a problem.

it need more language this page. How about chinese?

Ok-Ferry replies:

Dear customer, we kindly inform you that on our website you have the possibility to choose between more languages such as italian, english, german, french or spanish. We thank you for your feedback. Thank you - Staff of Ok Ferry

Fast service, easy to use site, only problem was that it shows ferries with the company sauve but they do not exist after u click on them, maybe a technical problem that needs to be fixed

Been taking ferrys from Hongkong , Macao , Greece and now my first time in Italy wrote the hour wrong and got back to your company within the first 15 minutes - been asked for a 15 euros difference for adjustment :) , it's not the money but the idea . Unfortunately this is no service but a rip off and I will make sure to be first and last time .

Ok-Ferry replies:

Dear Customer, we apologize for your negative review, we kindly inform you that, as a reservation center, we must observe terms and conditions of the ferry company to modify a ticket. We remain at your disposal for any further information, the Staff of Ok-ferry

The website is super clear. Very easy to find the perfect date/time schedule. Pricing for ferry is fair and clear. In 5min booked and received tickets! Thank you!

Good website. Easy to book and prompt in sending the tickets.

Excellent, easy to understand and use online.

The website was very informative and it was very easy to book the ferry tickets. Thank you!

very giood

The process was very simple. However, my nationality is listed as IT when I'm actually American. I didn't see a box where you asked for my nationality. I hope this will not be a problem when I board.

Ok-Ferry replies:

Dear Customer, we confirm nationality is not relevant for boarding. Best regards, the Staff of Ok-Ferry

OK Ferry, The ferry's booking center was so easy to book and faster. Thank you for all your service Ana

Easy acces , user friendly interface, fast. Excellent. 5 stars !

Booked tickets online and received them via email within a few hours. Great Service!

Easy to use, easy to pay. Recommended!

Quick, easy and accurate.

Booked our 3rd ferry for July and found OK Ferry to be the best website.

Very good website and easy to follow. Booking made without any problems. Tickets were emailed promptly. Thank you.

Fast and safe

Easy to book through this service and prompt receipt of tickets

I was a little nervous making a reservation overseas from the United States. Things seam to go smoothe and easy. Only info on the site that I was not able to find was if any baggage was included in the price.

Ok-Ferry replies:

Dear Customer, we kindly inform you that every ticket includes a hand luggage per person. Any additional baggage, or any baggage of larger dimensions, must be add as "extra luggage". We remind you that, during the online reservation , our contact details are Always desplayed to receive the necessary assistance. We also inform you that you can add and buy tickets for extra luggages even directly at the port before departure. Best regards, the Staff of Ok-Ferry