Reviews, opinions and comments of ok-ferry customers - page 24

Mediterranean ferry booking center


Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.


4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 18698 reviews


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Pollice su recensioni 98% of our customers recommend our service to their friends.

I am satisfied with your fast service and confirmatin.

Dear staff of Ok ferry, Much to my delight it was easy to use your website. I am very pleased with your service and the prompt receipt of the ferry tickets. For sure I will turn to you for ferry reservation in the future.

the website is readable and clear, make the dates when selecting the ferry larger at the top though

Fast and easy process to buy your tickets.

Ok it's correct

Hi, Very happy with your booking system for ferry. It is fast and very clear to understand. ...Ramesh Vora

very nice service

Easy selection and secure purchase process; prompt confirmation and ticket delivery.

I discovered this company whilst trying to find a ferry ticket company which was actually navigable and I'm so glad I found them, So efficient and courteous and my tickets arrived within an hour of booking, excellent service. I will most certainly become a regular customer.

Great and easy way to book a ferry.

Very clear and direct website. Good service

Great Service. I was able to book the tickets easily, fast and check all the different options available before making a decision

Very clear website and easy to book

Excellent very quick and easy. The site is very user-friendly. Thank you

That's a good service!!!

Todo muy bien

Very Nice service. Liked the easiness at which the internet booking and payment is handled.

The conversion rate was incredibly invalid and almost fraudulent.

Efficient and good :)

The system is very clear and easy to use .Every detail of my booking was as requested .Tickets were sent by E mail together with all necessary conditions of use.

Easy to use & straight forward

Multiple steps required but all occurred in sequence without disruption.

Far too many steps to finally pay and obtain tickets

Very good customer service!

Very easy to use

online booking process easy.

Hello, I spent a long time looking for my tickets on line. No where does it say you have to print out the slip You have emailed, then park in pozzuoli (which isn't easy) then take slip into ticket office, wait in line, then get your tickets printed out! Why can you not send the ticket over the internet like you can with flights!

Ok-Ferry replies:

Dear Customer, we kindly inform you both ferry companies you have traveled with do not issue a e-ticket, but only a voucher you are required to show at the port desk to collect the boarding pass before departure. These are the conditions of the ferry companies and, as a reservation center, we must follow these guidelines. Thank you, the Staff of Ok-Ferry

First class service. The booking procedure was clear and easy to follow. The response email arrived as promised as did supporting documents. Thank you Bob and Sally Jennings

Prima website- Duidelijk en doeltreffend!

Simple, easy and quick to book. THANK YOU!

Booking is very easy and convenient. It would be very helpful if you also translate the "prenotazioni" in English.

Wonderful service - easy !

Up till now everything is good

perfect that they called me to correct my booking. Thanks !!

The website was easy to use and a prompt service. However, disappointed that the price on the website and the actual price were different- had to pay 37 euros more. Also the tickets were sent even though we hadn't agreed to pay the extra money

Ok-Ferry replies:

Dear Customer, we are very sorry for the inconvenience. This event is unusual as the ferry company chosen, for this specific route, has fixed prices. Please send us an email to give us more details. Best regards, the Staff of Ok-Ferry

As there was a problem confirming the booking I was emailed immediately and notified, once the issue was sorted I received a phone call from Italy to UK confirming and asking how I would like to receive the tickets, Excellent service

Easy, anyone could use it

my definite first choice for Aeolian Islands bookings

No problems incurred in booking and payment steps

Fast and easy to purchase tickets. Received my tickets by email in the manner of minutes. Sent an email with a questions and received a fast answer back. Can't wait for my upcoming trip to Capri.

service is great and everything worked out well

I recently booked a trip to Ischia through Okferry which at last minute was cancelled due to bad weather conditions, Okferry is now in the process of my refund without any problem

girl I was talking to was very professional thank you (I’m sorry I don’t remember her name)

Fast and efficient service. Congrats!

Excellent friendly and fast service.

All worked excellent!

The service is god. I would like the ticket you send to me should be valid onboard so I don´t need to go to the ticket stand before boarding to get a new ticket.

Ok-Ferry replies:

Dear Customer, unfortunately some ferry companies do not provide an e-ticket valid for boarding, but only a voucher to show at the port office before departure in order to collect the boarding pass. Thank you, the Staff of Ok-Ferry

I'am rather pleased with your service, although it took me -with all the possibilities - about half a day to find the proper transfer to Corsica and fro. One point of criticism: the to the tickets attached conditions of carriage are difficult to read.

Website does not explain if time reservations are necessary, recommended or even possible.

Ok-Ferry replies:

Dear Customer, we kindly inform you that for this specific ferry route you do not need to choose a time, but it is only required to select the date. You can use the ticket during the entire day. Should you need any further information do not hesitate to contact us, the Staff of Ok-Ferry