Reviews, opinions and comments of ok-ferry customers - page 26

Mediterranean ferry booking center


Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.


4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 18699 reviews


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Pollice su recensioni 98% of our customers recommend our service to their friends.

The booking was confusing and without instructions. For outbound I received one "ticket" for 4 people. I was not informed that I must take what I thought was a ticket was really a voucher. I almost missed the boat because I had to run back to the ticket office to exchange the voucher for the tickets. For the return booking I received 4 separate tickets. These also needed to be exchanged.

Ok-Ferry replies:

Dear customer, we're really sorry for your negative experience, but unfortunately some ferry companies do not issue etickets, valid for boarding, but just a voucher to be exchanged at the ticket office before the departure. As being a reservation center, we have to be strict to the company's conditions.
Anyway, we will certaintly take into account your report for improving our service.Best regards, the Staff of Ok-Ferry

What an easy, smooth booking system, simple and quick. Hoping our ferry journey is just as smooth and easy, cannot wait to get to Ischia. Highly recommend this service.

Perfect and accurate

great servis.

It's a very efficient service except would appreciate if the tickets received will be written in English for easier verification.

Ok-Ferry replies:

Dear Customer, we kindly inform you that all ferry companies we work with, including the one you chose, provide us tickets in Italian version only, unfortunately no tickets in English language are available.As being a booking center we strictly have to follow the ferry company policy which doesn't allow us to modify or traslate any boarding document into another language.Best regards, the Staff of Ok-Ferry

The online service was quite fast and the overall experience very satisfactory.

Great to be able to book online!

Very nice booking system, simple and fast. I am very satisfied. I would recommend to you to include the baggage information for travelers during the booking - e.g. which kind of baggage is included in the price (numbers, dimension) or if it is necessary to buy it for any trip.

Ok-Ferry replies:

Dear Customer,we kindly thank you for your review and suggestion you left us, we will provide to forward it to our competent department.Best regards,the Staff of Ok-Ferry

Very easy service to use

Easy to use- no issues. Looking forward to our trip.

Excellent - found site very easy to use

Ordering tickets on-line is easy enough but having to print out the tickets is a big challenge. It would be more convenient if we could show the ticket on our smart phone and not have to print it out. I am a visitor in this country without easy access to a printer.

Ok-Ferry replies:

Dear Customer, we kindly inform you that some ferry companies require the customers to check-in before boarding, showing the ticket already printed out. As being a booking center, we just cannot help but observing carefully the conditions of the companies. Best regards, the Staff of Ok-Ferry

Booked online and received tickets straight away, excellent service easy to use, this will save time queuing for tickets when we get there, can't wait to go !!

Very easy to search schedules and book travel from Napoli to Capri!

Easy to navigate, find available options and book. The only concern i had was being charged for paypal transaction when i purchased with credit card.

Very efficient and easy to use

Adequate for the task, step by step

the book fee is very high for a service that allows you to avoid personnel and deal with money. The price published ( 16) in the web is different at the price charged ( 19.3) Regards

Ok-Ferry replies:

Dear Customer,we kindly inform you that our booking fees are applied to support the running costs, as we carry out the activities involved between the ferry company and the consumer . This fee also allows us to have a staff available 7 days out of 7 , attentive to respond to every necessity of our customers, at any time . In addition , from monitoring we confirm you that the price charged is the same applied by the company itself. We are available for further questions and informations. Kind regards, the Staff of Ok-ferry.

very good

very good.

Great Service

My wife and I will be travelling to Capri from Molo Beverello and booking the ferry was very easy. By having your reservation in advance you are assured of a seat on the ferry!

Great service - easy to use and happy with outcome! A plus!!!

Pretty easy to use website. Smooth ticketing process. Quick response to queries. Excellent overall experience.

Very fast and kind!

Great service, fast, efficient and easy to use. We will definitely use your service for our next trip to Italy.

Clear instructions, prompt delivery of tickets. 5/5

I found the website easy to understand and to navigate. Purchasing tickets for clients was very easy. Jay D'Amato/Frosch Travel Larkspur California

Very good organisation !!

thank you, excellent. I made a stupid mistake when I booked, and you helped me out.

very easy and simple to book, great

Booking service went smootly without any difficulties. And it only took few minutes.

I have made 2 separate reservations through your Capri Ferry booking facility. The second booking was very quick and trouble free. The tickets came through instantly. But with the first booking the computer did not process the request properly, the payment window did not come up and I had to seek information help on this. The email response was quick and then we had further delay for the ticket.

Ok-Ferry replies:

Dear customer, we've just checked the reservations you put in our system.
For the first one, unfortunately a system error occurred, and this is the reason why it was delayed.Anyway, we confirm that both reservations are definitely valid, and that the vouchers you requested have been correctly issued.
Best regards, the Staff of Ok-Ferry.

Very easy to understand and made my experience quick and easy

Very excellent service. The only problem is trying to print out the tickets. I have used two different printers and the printing is very unclear. I am concerned that the tickets will not be accepted because it is so difficult to read. The booking number is clear.

Ok-Ferry replies:

Dear customer, we kindly inform you that the ferry company you have booked, issues vouchers.Vouchers have to be exchanged at the ticket office of the company in tickets, the very day of departure.Therefore, it is not necessary to print it out, since it is not valid for boarding.In order to prove your reservation, it is sufficient to show the voucher by phone or tablet at the ticket office of the company.Best regards, the Staff of Ok-Ferry

Online booking worked extremely well. Grazie.

The booking system is very clear and easy to use and the confirmation arrived immediately to both my inbox and as a text. Excellent service

Our travel agent booked us on the ferry and she said the website was great. Clear concise and easy to book. She would recommend the site highly.,

So easy to book - fast safe and secure

Brilliant and simple

Your booking service was OK

Very simple and clear to book the tickets online. You get the tickets within 5 minutes in your mailbox.

Straight forward service

Great, easy and quick!

I am the type of person who does not like to hunt for information. This website was very easy to navigate and I got my tickets extremely fast. The only thing I wish there had been an information box was where it asked about extra luggage....I was not sure if extra luggage meant more than 1 carry on, so I just assumed it did, and paid for 1 extra bag per person. Thank you!

perfect for people who wants to avoid queues

Excellent. Service is fast and efficient. Definitely would use ok ferry again.

The online booking service is very good. However, the last time I booked we could not board with the document we received by email - we had to exchange it in the ferry ticket office for boarding passes. This is a little bit frustrating as it would be easier to board immediately with the electronic document. Apart from that, no problems whatsoever.

Ok-Ferry replies:

Dear Customer, we kindly inform you that on the voucher we have sent by email is reported the notice "Mandatory collection of the boarding pass at the port ticket office at least 15 minutes before departure". Best regards, the Staff of Ok-Ferry

good service easy to book. No problem with tickets by e mail

Perfect Service