Reviews, opinions and comments of ok-ferry customers - page 27

Mediterranean ferry's booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 16102 reviews

 

5
80% Complete (danger)
13683
4
80% Complete (danger)
1958
3
80% Complete (danger)
237
2
80% Complete (danger)
81
1
80% Complete (danger)
138
0
80% Complete (danger)
1
Pollice su recensioni 98% of our customers recommend our service to their friends.

Very easy to book.

Very easy to complete, I can't wait for the trip.

Fast, detailed, easy to follow..done in a few clicks...!

This is an excellent service, easy to use and quick delivery of tickets.

fantastic service. getting the ferry information was very easy as was the transaction processing. Tickets arrived shortly after requested.

excellent service

Excellent quick service

Pleasantly surprised how efficient everything worked, from searching for tickets to booked. paid and in my mail within 15 minutes!

very efficient and fast.thank you

EXELLENT

Very nice note 10

Very good service!!! Fast and easy!!

easy reservation system. Like it

Very easy to understand.

It was incredible. I paid the round trip tickets before departure, but Caremear did not have any record of the code number not even my name. After 20 min they could manage to infere my name in Naples as well as in Ischia. Id frecomend to but tickets directly with the transport company. Rgds Aurelñiano

Ok-Ferry replies:

Dear Customer, we kindly ask you to write us an email to explain what happened at the port. Thank you, the Staff of Ok-Ferry

Very satisfied with clarity and efficiency of booking online.

Is easy and quick to do

Easy to use, fast response, appropriate evidence of the transaction.

Fast and efficient once I'd worked out where to take the ferry from.

Very fast - very easy

Site is easy to use. Credit card does not go through right away, however service is quick to send you an email with a secure link. Thanks.

I am very satisfied with your service, efficiency and also the kindness of your personel.

Very efficient and clear website.

This was a quick and easy way to purchase tickets for the ferry to Capri. Do this early, because we had to take a different out boarding time because, especially during the summer, the ferry books quickly. I would recommend this service to all. As a novice in making early plans for vacations, I was thrilled with the ease and efficiency.

Earlier today I tried to book for tomorrow, but it was said that i was not possible to book. Wheb I tried in the afternoon it worked

Yours was the third website I tried to book through. It all went ahead smoothly and quickly. Thanks for a great service. Now to enjoy the overnight ferry trip.

Very good!

Simple and fast booking service Thank You

Super.

Super

I was very pleased with the service. But my credit card was attempted fraudently to be used after paying for these tickets. Maybe your online security might need attention.

Easy and fast booking

Competent and professional, especially when contacted by phone. I wish to particularly compliment "Rita" one of your telephone operators who was extremely courteous and patient when assisting me. The site was "user" friendly.

I don't understand why the ticket says not valid for boarding - this is worrying and confusing me. Do I get another ticket then?

Ok-Ferry replies:

Dear Customer, we kindly inform you that several ferry companies do not issue directly a ticket valid for boarding, but just a voucher. This voucher must be be presented to the ticket desk at the port before departure in order to collect the boarding pass. Should you need any further information please do not hesitate to contact us. Best regards, The Staff of Ok-Ferry

Very happy with how easy it was to complete ticket purchase. Response by your staff Ingrid to two of my questions was very good. If I am ever in Amalfi again you would be my only choice to buy tickets

very good

Excellent. Online booking was very fast and easy!

Easy, fast, clear and no problems with payment. All good!

You were very helpful. I had some issues pre-authorizing my credit card and your customer service department was very thoughtful and sending emails to me. Very helpful service.

I was very pleased with the ease and speed of your service.

The tickets were emailed to me but were not accepted by the ferry. I had to leave the line and go to the ticket office to acquire new tickets for a later ferry. In the future I will not use this service and will opt to go directly to the ticket office.

Ok-Ferry replies:

Dear Customer, we apologize for the inconvenience. We kindly ask you to send us an email to booking@ok-ferry.com, by specifying what happened. Thank you, the Staff of Ok-Ferry

Very easy to make the reservation for me and my wife Luiza

Bought online. Ticket received says 'This ticket must be printed & presented to our crew at the time of boarding" but you can't use it to board. It should be called a voucher and say to present to port office to exchange for ticket. Should be able to present email to port office to get tickets instead of printing out. Onboard crew were great & waited for me to run to port office to get ticket.

Ok-Ferry replies:

Dear Customer, unfortunately many ferry companies do not issue directly an e-ticket. The voucher you have received by email also reports that for that specific Company is mandatory to perform the check-in at the port offices, just below "This ticket must be printed & presented to our crew". We remain at your disposal for any further information. Thank you, The Staff of Ok-Ferry

Very good service so far. I had some questions sent by email and got answers to my email in no time :)

Very nicely done . The only thing I would suggest is an option to notify 2 email addresses of the reservation info

Excellent booking, confirmation and communication. We will book another cruise with this company while we are there. Thank you

Everything was OK

Great source of public transportation. Boat was late in the early morning arriving to the dock, so account for some kind of lateness - ours was about 30 minutes late. Other than that, getting onto the boat is a little unorganized and crowded. Also it's important that you go to the ticketing booth to get a print out of the tickets if you booked online - was not about to get on without checking in.

Website was easy to navigate and we received our information via email very quickly!

Easy to make A booking the site is good to find and well ordered