Reviews, opinions and comments of ok-ferry customers - page 28

Mediterranean ferry booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 18225 reviews

 

5
80% Complete (danger)
19579
4
80% Complete (danger)
2536
3
80% Complete (danger)
306
2
80% Complete (danger)
123
1
80% Complete (danger)
221
Pollice su recensioni 98% of our customers recommend our service to their friends.

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Very quick and easy with tickets emailed immediately

It was a great website and very easy to book online. Look forward to the ferry ride on the Amalfi coast.

Very easy to use and received the email with the tickets promptly. Would use again

It was a good experience. Thanks!

It's great that these can be booked online. Two remarks though. Why the extra €10 booking charge? If already, it should be cheaper to buy online, since it can save employees' time. Secondly, it's a shame there is still a need to go the booth to get the actual tickets. What if there's a line? WHy not give definitive tickets one can immediately use?

Ok-Ferry replies:

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Very easy!

Very good !

thnks

Excellent service

The online service was efficient however, I thought the service charge was expensive at 12 euros.

All good. Very quick

Easy booking. Confusing with baggage allowance as you don't get to choose extra bags for some fares and then sometime other times you have to book. I did have to change dates and that was ok except had to pay extra.

Ok-Ferry replies:

Dear Customer, we kindly inform you that different schedules mean different ferry companies operating the chosen route and not all the ferry companies demand an extra fee for baggages. Best regards, the Staff of Ok-Ferry

EASY QUICK SERVICE. THANK YOU

I appreciate very much that booking can be done in English instead of Italian language.

Easy to use.

The services I am very satisfied. I had a problem with the application of discounts from property and greatly help me. Your staff is very accommodating, helpful and kind. We communicated all my mail and equipped. I am very glad that I chose you. Thank you again. Marcela

Quick responses and helpful service :)

excellent

Hi,I found the process of the booking the tickets painless...thank you. The procedure was set out well. Kind regards Lori

Very easy to use

Good and quick service!

easy and comfortable booking

Excellent service. Delivered in a timely fashion what was promised.

Great - again!

Easy, clear and efficient - thank you!

Very efficient service...had a query and I received a reply within a few hours :)

It's a very nice and quickly service.

After struggling with other ferry booking websites I found yours to be very efficient. And even though I let a lot of time lapse between choosing the ferry times and doing the actual booking, the system remembered me. Grazie!

Internet site was very easy to use

The confirmation I have got had all information correct, but the tickets I have got do not show the name of the passengers and say we are all Male... We are traveling in 4, me my wife, my daughter, and my son.... The weird part is that the confirmation information is all correct, just the tickets seem to have incorrect information...Should I worry ?

Ok-Ferry replies:

Dear Customer, we kindly inform you that gender reported on your voucher is not a problem for boarding. Do not hesitate to contact us for more information, the Staff of Ok-Ferry

fast transaction best prices

excellent -

Excellent service and website...made the ferry crossing very easy!! Thanks

Very efficient online service.

Very easy website to understand , navigate and then book. It is a wonderful alternative to waiting in the ticket line. Thank you.

It was easy to find the tickets and also to make the booking, I now have my tickets e-mailed to me. I am very happy with the service.

I was very impressed with this online booking service. Making a reservation for ferries in Italy from Australia can be daunting and we were a little nervous about it. But this website made it very clear and was easy to use. Our tickets arrived promptly and we are confident that we have booked seats for our family on the ferries for the dates and times we need. Thank you.

Very swift service.

After i bought and print tickets online, i have to wait for diferent tickets again before bording. That is crazy.Regards Matjaž

Ok-Ferry replies:

Dear Customer, unfortunately, many ferry companies they do not provide for the direct release of an e-ticket, but only a voucher to exhibit to the port desk to collect the boarding pass. Thank you, the Staff of Ok-Ferry

service is excellent. we booked and a few moments later we had our tickets.

An easy to use service that I would use again when n Italy, Grazie , Isobel

great service, very fast and clear.

Swift and easy booking. A friendly phone call from ok ferry to make sure everything was correct, just added to the good service.

FIRST class ... couldn't be better. I particularly would commend you for the rapid response to emails & when I telephoned being put through to the person who had been dealing with emails. I shall not ever use anyone else! Many thanks

So far everything went well with reservation. Perfect and very easy to make a booking. Would reccomend to be used by everyone. I just hope that everything will go as smooth when we get there to the location.

Quick and easy to use

Booking process was easy. However, my companion is a female and I noted so when buying the ticket but the final ticket had her gender marked as Male

Ok-Ferry replies:

Dear Customer, we confirm that wrong gender reported on your voucher is not a problem for boarding. Thank you, the Staff of Ok-Ferry

I am pleased with the service but somehow I ended up with tickets for the wrong date. How do I exchange the tickets for the right date?

Ok-Ferry replies:

Dear Customer, please email at booking@ok-ferry.com and specifying your reservation code and the amendment that you would like to make. Thank you, the Staff of Ok-Ferry

Very quick and easy