Reviews, opinions and comments of ok-ferry customers - page 29

Mediterranean ferry's booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 17100 reviews

 

5
80% Complete (danger)
14541
4
80% Complete (danger)
2044
3
80% Complete (danger)
248
2
80% Complete (danger)
93
1
80% Complete (danger)
161
0
80% Complete (danger)
1
Pollice su recensioni 98% of our customers recommend our service to their friends.

Easy to use, fast response, appropriate evidence of the transaction.

Fast and efficient once I'd worked out where to take the ferry from.

Very fast - very easy

Site is easy to use. Credit card does not go through right away, however service is quick to send you an email with a secure link. Thanks.

I am very satisfied with your service, efficiency and also the kindness of your personel.

Very efficient and clear website.

This was a quick and easy way to purchase tickets for the ferry to Capri. Do this early, because we had to take a different out boarding time because, especially during the summer, the ferry books quickly. I would recommend this service to all. As a novice in making early plans for vacations, I was thrilled with the ease and efficiency.

Earlier today I tried to book for tomorrow, but it was said that i was not possible to book. Wheb I tried in the afternoon it worked

Yours was the third website I tried to book through. It all went ahead smoothly and quickly. Thanks for a great service. Now to enjoy the overnight ferry trip.

Very good!

Simple and fast booking service Thank You

Super.

Super

I was very pleased with the service. But my credit card was attempted fraudently to be used after paying for these tickets. Maybe your online security might need attention.

Easy and fast booking

Competent and professional, especially when contacted by phone. I wish to particularly compliment "Rita" one of your telephone operators who was extremely courteous and patient when assisting me. The site was "user" friendly.

I don't understand why the ticket says not valid for boarding - this is worrying and confusing me. Do I get another ticket then?

Ok-Ferry replies:

Dear Customer, we kindly inform you that several ferry companies do not issue directly a ticket valid for boarding, but just a voucher. This voucher must be be presented to the ticket desk at the port before departure in order to collect the boarding pass. Should you need any further information please do not hesitate to contact us. Best regards, The Staff of Ok-Ferry

Very happy with how easy it was to complete ticket purchase. Response by your staff Ingrid to two of my questions was very good. If I am ever in Amalfi again you would be my only choice to buy tickets

very good

Excellent. Online booking was very fast and easy!

Easy, fast, clear and no problems with payment. All good!

You were very helpful. I had some issues pre-authorizing my credit card and your customer service department was very thoughtful and sending emails to me. Very helpful service.

I was very pleased with the ease and speed of your service.

The tickets were emailed to me but were not accepted by the ferry. I had to leave the line and go to the ticket office to acquire new tickets for a later ferry. In the future I will not use this service and will opt to go directly to the ticket office.

Ok-Ferry replies:

Dear Customer, we apologize for the inconvenience. We kindly ask you to send us an email to booking@ok-ferry.com, by specifying what happened. Thank you, the Staff of Ok-Ferry

Very easy to make the reservation for me and my wife Luiza

Bought online. Ticket received says 'This ticket must be printed & presented to our crew at the time of boarding" but you can't use it to board. It should be called a voucher and say to present to port office to exchange for ticket. Should be able to present email to port office to get tickets instead of printing out. Onboard crew were great & waited for me to run to port office to get ticket.

Ok-Ferry replies:

Dear Customer, unfortunately many ferry companies do not issue directly an e-ticket. The voucher you have received by email also reports that for that specific Company is mandatory to perform the check-in at the port offices, just below "This ticket must be printed & presented to our crew". We remain at your disposal for any further information. Thank you, The Staff of Ok-Ferry

Very good service so far. I had some questions sent by email and got answers to my email in no time :)

Very nicely done . The only thing I would suggest is an option to notify 2 email addresses of the reservation info

Excellent booking, confirmation and communication. We will book another cruise with this company while we are there. Thank you

Everything was OK

Great source of public transportation. Boat was late in the early morning arriving to the dock, so account for some kind of lateness - ours was about 30 minutes late. Other than that, getting onto the boat is a little unorganized and crowded. Also it's important that you go to the ticketing booth to get a print out of the tickets if you booked online - was not about to get on without checking in.

Website was easy to navigate and we received our information via email very quickly!

Easy to make A booking the site is good to find and well ordered

Very quick very efficient, easy steps to follow when completing the booking

The website was easy to use, Great experience!

You are asking for a secured credit Card - which is quite troublesome...

Ok-Ferry replies:

Dear Customer, thank you for taking your time for the review, we kindly inform you that all online payments require the security code, this is a standard and safe procedure. We remind you that you are making a booking on a secure server and once the transaction is completed no data remains in the memory. The Staff of Ok-Ferry

After entering all of my credit card information for some reason it was not processed. The e-mails I received were helpful in figuring out why the initial process did not go through. One issue I found was when receiving my ticket confirmation, my whole family came up as males, I do not recall being asked to provide sex of passenger. I hope this will not be a problem when boarding.

Ok-Ferry replies:

Dear Customer, we kindly inform you that the gender (M or F) reported on this specific ticket is not relevant for boarding. Thank you, the Syaff of Ok-Ferry

The booking service was very simple and gives a great first impression of your company. We hope the ferry service is just as good.

Very good!

We will be holidaying in Sorrento and wish to spend one night in Naples. We have done this before and used the ferry but wished to avoid the ticket queues. The on-line booking was quick and easy and the English page made it even simpler..We give 5 Stars and recommend this service. Grazie Mille

This was a simple and easy process to purchase tickets for the ferry in advance of our trip. Now I am assured of our tickets without worry.

Easy to use website

Very good, an easy-to-use website and very helpful staff who speak good English!

Overall very good user friendly on line booking service. The only area l filled wrong is l put my Husbands name as being the first person and myself on the return. I thought that the question was asking who will be travelling. Otherwise very good. Thanks hope that we have a great trip.

Good service.

good efficient and cheaper prices than competitors.

Easy to use ticket purchasing interface. Fast follow up with email of receipt and ticket.

Great service! Thank you very much! I strongly can recommend Capri ferry bookings using this service even though the booking fee of EUR 12.00 is quite high compared to the ferry ticket (EUR 18.00) but it is worth while having a confirmed ticket to avoid standing in line at the port.

You made three mistakes in issuing the ticket 1) I'm a lady not a man 2) I'm French not Italian 3) The trip is NAPOLI to CAPRI and not NAPOLI to CORSICA

Ok-Ferry replies:

Dear Customer, thank you for taking your time for the review, we kindly inform you that for the ferry company you selected gender and nationality are not important for boarding. We have double checked your ticket and we confirm the ferry route is correct, Napoli-Capri. Should you need any further information do not hesitate to contact us. Best regards, the Staff of Ok-Ferry

Excellent!