Mediterranean ferry's booking center


REVIEWS, OPINIONS AND COMMENTS OF OK-FERRY CUSTOMERS

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING: 4,73

Valutazione globale recensioni Traghettilines

Based on 1475 reviews
since May 2015

97% of our customers recommend our service to their friends.

Was easy to book and pay, keeping things simple, is always the best way.

Got tickets amd it was easy.

Very Good.

More english , less italian will be nice

Very easy to use!

I been using your service a couple of times and it is the easiest way to book your tickets.

Very easy to find and book a ticket

Service is very easy to use.

Service is easy to use.

Very good service!

very good. Little bit expensive and the first email providing me a link to make payment after I had already paid online was a bit confusing.

Easy to use - no problem to organise our trip

The site was easy to navigate and book

Booking on the website was very customer friendly, a pleasure to use.

Reservations were easy to make and tickets arrived via e-mail immediately.

easy to use and rapid. thanks

The site to book was super easy and fast. The response with emails and process make everything doable in just a few minutes. I only wish they had service earlier than 9 am.

Everything was perfect

Very good very quick service. Only complaint is that the ticket and terms and conditions are not in English so I cannot understand them

Very easy and clear. By following each step carefully the booking of the ferry was easy and without a hitch. The emails came in very quickly with each step i.e. reservation and then when I completed payment. I could print off the tickets straight away from the email attachment. Thank you Merran Wyatt

hI OK i DID RECEIVE MY TICKETS #WT18G54018, THANK YOU. BUT, I DID BOOK ANOTHER FERRY FROM CAPRI TO SORRENTO #WT18G34267 AND HAVE A CONFIRMATION, BUT I NEVER RECEIVED THE ACTUAL TICKETS, COULD YOU PLEASE RESEND THEM TO ME AT EMAIL: JOETAV@JOMIL.COM THANK YOU FOR YOUR HELP WITH THIS AS I WAS UNABLE TO REACH ANYONE BY PHONE FROM HERE IN THE US JOE

Ok-Ferry replies:

Dear customer, we thank you for your feedback and confirm that we have sent the vouchers back to the indicated email address. Best regards, Ok-Ferry.

Fast service!

I’ve bought easily the tickets

Excelent service , Fast and easy

great, quick and easy

Surprised that we need to print the tickets, which is i bit complicated since we are on vacation and do not have ready access to a printer.

Easy to use service and straightforward with instant results and updates

Very easy to use, was happy with my booking - thank you!

You offered tickets, I have got vochers, not tickets. thats a totally different story. very expensive administrative costs, only vochers not tickets, thus you have to go to the ticket office, very poor and time consuming process

Ok-Ferry replies:

Dear customer, we thank you for your feedback and we confirm that some companies do not sell tickets valid for boarding but only vouchers that have to be converted into boarding pass at the ticket-office. This is a condition dictated by the Maritime Company itself, not dependent by our reservation center. The reservation guarantees prices and availability. We remain available for others nformations. Best regards, Traghettilines

Very easy to book online. Immediate confirmation. Very pleased.

Very efficient and quick to reply. Thank you

Easy and fast

I found the booking and payment system very easy to use apart from me inputting the incorrect day of travel! When I discovered this I quickly telephoned the call centre and within minutes the problem was resolved with no fuss and I was dealt with very efficiently and professionally. Many thanks!

very easy to use! thank you!

The booking system was easy to use and it is wonderful to be able to book ahead to avoid hassles. Thank you.

This web site is very comfortable and booked is very fast and easy

excellent fast service

Very good service. Fast and efficient.

10********** Excellent website, great communications, fast confirmation received. Looking forward to my one day trip to Sorrento, using "Alauro" Italy!~ CAO Bella!!!!~

The website was quite easy; however one thing I would say is that I am not well versed in Italian and the outward ferry confirmation was Italian .. which is understandable but I would have a selection for language;the website is very efficient and easy to navigate. I would recommend it to other travel agents. Jean

Good Afternoon The service was very easy to use and quick confirmations. Timetables were listed with pricing so you have no questions at all I would highly recommend to everyone. Thank you so much Lorna

Very Simple to use

great job

Ms. Amber is very very kind and so helpful to me. She is perfect!!! I so appreciate to her service.

Web site is excellent, easy to navigate clear and precise. My only issue is that ticket's issued via e-mail should allow direct boarding of the vessel. Booking on line was to avoid crowds, but visiting the ticket office for boarding passes will involve lining up with the crowd

The online booking service did not work properly when I tried to book. I then had to enter my card details later and then, even later, I had to give our names for the tickets. However, it seems you were aware of the problems and these could be easily resolved by e-mail.

Ok-Ferry replies:

Dear customer, thank you for your feedback and we inform you that our Call Center, in case of technical problems, is available every day from 08.00am to 08.00pm at number +39 0565.912191. Best regards, Traghettilines

Very easy. Would just like to be able to book multiple tickets at once.

I was looking to book to go to Positano I found the website clear and was well informed with times of ferries to and from Positano when they left and when they pick you up the prices where well informed and the times between 40 mins 1hr and a half etc. All steps where clear and Informative I like the option of insurance agianst cancellation and a refund if this occurs

Unable to print tickets from the email. Please resend the link so I can print them. Thank you!

Ok-Ferry replies:

Dear customer, we inform you that we have just sent your vouchers one more time. Best regards, Traghettilines

Very quick and easy booking process and good to have instant confirmation.