Reviews, opinions and comments of ok-ferry customers - page 3

Mediterranean ferry's booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,79 / 5

Valutazione globale recensioni Traghettilines

Based on 17575 reviews

 

5
80% Complete (danger)
14944
4
80% Complete (danger)
2094
3
80% Complete (danger)
256
2
80% Complete (danger)
103
1
80% Complete (danger)
177
0
80% Complete (danger)
1
Pollice su recensioni 98% of our customers recommend our service to their friends.

The ordering procedure was quick and easy, and I specially appreciated the rapid and personal respons when I asked a question.

Very easy to use.

Good service, a bit disappointing when you finalize your purchase but actually you do not receive immediately your tickets. It can badly impact the customer experience overall.

MUITO BOM

The purchase process was fine on my mobile phone, but now it is uncertain if the ferry will accept electronic tickets and I have the burden of finding so.ekne to peont out the tickets for me. The ferry should have the option of accepting electronic tickets from youe mobile phone.

Ok-Ferry replies:

Dear customer unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. thank you, Ok-Ferry staff

Fast efficient service, easy to navigate through the website and book tickets!

Sorry for the previous review. The matter was handled very professionally and received quick reply from the customer service. Will recommend this for future trip.

Ok-Ferry replies:

Dear Customer, we apologize for the inconvenience. We have just forwarded your ticket to the email address provided during ferry booking. Thank you, the Staff of Ok-Ferry

I went on to Ok Ferry and booked my tickets for Salerno to Capri rather easily. The tickets arrived via email in about 2 hours, and they are printed, and we're ready for our trip next week. Thank you OKFerry.... Now if I can just understand all the Italian words, I will be just fine.

Excellent! Easy and detailed transaction with immediate confirmation.

Practical and understandible

Very satisfied!

We were charged additional 80 EUR on the ferry for second twin cabin. Please be aware that when you are choosing two twin cabins in the price of quadruple cabin you still have to choose two cabins (quadruple cabin is for four hence one can understand that choosing one offer he/she receives twin cabins for four persons).

Ok-Ferry replies:

Dear Customer, we kindly inform you have booked 1 cabin set for 2 persons (not 2 double cabins), therefore by adding another double cabin to your original reservation you had to pay price difference. Best regards staff Ok-Ferry

All in all it was ok but prices should be shown from the beginning, plus when booking and setting the phone nr prefix it has changed my nationality to german which is now incorrect and cant change it anymore

Very fast and better price

It's a wonderful experience. Thank you very much!

Service was great. No problems booking at all

Excellent. Very easy to follow.

Super

great, quick efficient service

Service de réservation parfait, très clair et facile d'utilisation.

I have received confirmation re booking MT19F06655,there is no link to tickets ?

Simple and efficient. Clear display of routes and times.

Very easy to use the online system, saves time standing in line at the dock

Very efficient

After I received confirmation of payment, I was surprised to find a 10Euro service charge. This was not shown during my order. I had visited the Sardenia Ferry Company's website directly to view their offer. Their price was the same so I decided to continue with you. In order to offer more transparency, please inform the customer in advance that you would be charging a service charge.

Ok-Ferry replies:

Dear Customer, we apologize for your negative experience. we would like to inform you that the booking summary and all related costs are desplayed during during online reservation. Best regards, Traghettilines

Really was very easily and fast to take a tickets.

Everything seems great. Fast service in booking. Thanks for the straight forward information.

Very easy to find departure ports and destinations and booking the tickets was a breeze

Excellent service !!! Easy and clear to use, very friendly and supportive. Also supported change request.

Excellent service!

Great service but let down badly by the port staff - no signs, no gate/berth info on the day - basically a free-for-all at the dockside

Ok-Ferry replies:

Dear customer, we are sorry for the inconvenience that you had the day of the boarding but we are a travel agency and and we don't deal with the check in at the pier, we take your feedback into account and forward it to the shipping company. Kind regards Traghettilines

VERY EASY TO NAVIGATE

Web site was easy to use

Fast, Easy Service

Possibly one of the most helpful desks ever encountered. I reserved tickets from NYC, and I obviously messed it up... within 5 minutes my cell rang, and a super nice woman helped me book what I needed and in 5 minutes I was done. She also saved me a bunch of money ;-) Thank you so much!!! Gabriele

Excellent service. Easy to use. Really looking forward to the trip.

Very easy and efficient website

Easy to use website, clear and concise booking instructions.

Everything went smoothly. Thanks!

Easy online ordering and prompt email replies

Awesome very easy to book!

Quick and easy

Easy to use booking engine and covers all ferry options. Shame Caremar only provides a confirmation and not the boarding pass as well, to save time pre-departure.

Service was very easy to use.

Simple & fast

I found the online system a bit confusing. Had to go through a few steps to purchase. Took me a min up to figure out where and when to enter credit card info as you make the reservation it does not ask for it. It was all fine in the end!

Service was excellent easy to book and ticket vouchers were through very quickly I would use this ferry service again

Easy and straight forward great setup thank you

Very easy to use.

My first touch with OK Ferry and I am just suprised, how quickly and easy I was proceeded our ferry tickets. Great job!!!!! And of course for reasonable price at this time of the year. Thank you for smooth choosing ferry lines... Filip