Reviews, opinions and comments of ok-ferry customers - page 3

Mediterranean ferry booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 18270 reviews

 

5
80% Complete (danger)
19655
4
80% Complete (danger)
2539
3
80% Complete (danger)
306
2
80% Complete (danger)
123
1
80% Complete (danger)
221
Pollice su recensioni 98% of our customers recommend our service to their friends.

very good

Very clear, easy to use and quick arrival of tickets.

Thank you for your help in time. Many thanks.

This online ferry service reservation site was very easy to use. I chose it based on previous positive reviews.

Fast and simple.

Great service!

Very quick & easy to book! Grazie

Good, fast and professional service

It was easy to book and get the ticket.

Very easy to book online!

Quick and easy to book on website!

Now to travel in Italy and ferry service. Was easy to find the routes I wanted, clear detail of what is included and easy to book with fast confirmation.

The website was very easy. One of the last steps changed to Italian for the payment which made me nervous. It all worked out and I got my tickets. Looking forward to taking the ferry in October and I will write another review.

Easy and efficient process - received my tickets with in a matter of minutes. Would be even better if you could book multiple journeys in the same transaction.

Easy and straightforward to find and book ferries from Naples to Sorrento and return. I would recommend this service. Amelia Turner, Western Australia

Very good

I am satisfied with the service you provided, however I have only one observation: I am from Costa Rica and this country isn't available within the country options when asked where I was from. I hope I won't have any trouble getting on the ferry because of this. Other than that, I have no complaints.

Very easy and professional.

Very clear and easy to book.

It is not clear how to handle after the booking. What is the adress, what gate, etc. The extra fee for luggage is not necessarie

Great through the booking process!

Awesome service, tickets were easy to buy print and use!

easy and quick to book

Excelent

Very easy and convenient way to book transportation to other cities.

Site could be a bit more modern but otherwise a pleasant experience

very good

Hola - Pages work well, simple, easy and fast

Very easy to use

Hello, Ordering tickets was very simple only little confusion was with an email stating I needed to go to a secure website to purchase tickets but I had already received the other email with the tickets. Just had to double check the booking # to confirm this was the same vendor and not a fraud of some sort. But I'm happy with the process.

Swift and easy transaction. Smooth sailing, departed and arrived on time. Would book again.

Very efficient, and nice that things could be translated to English.

A little confusing, price should not include baggage.

Easy to reserve!!!

Booking process highly efficient through website.

+ Very quick and easy to book. - Last moment for check in only shows on ticket after booking process. Now I'll have to rush from the airport to be in time.

The ordering procedure was quick and easy, and I specially appreciated the rapid and personal respons when I asked a question.

Very easy to use.

Good service, a bit disappointing when you finalize your purchase but actually you do not receive immediately your tickets. It can badly impact the customer experience overall.

MUITO BOM

The purchase process was fine on my mobile phone, but now it is uncertain if the ferry will accept electronic tickets and I have the burden of finding so.ekne to peont out the tickets for me. The ferry should have the option of accepting electronic tickets from youe mobile phone.

Ok-Ferry replies:

Dear customer unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. thank you, Ok-Ferry staff

Fast efficient service, easy to navigate through the website and book tickets!

Sorry for the previous review. The matter was handled very professionally and received quick reply from the customer service. Will recommend this for future trip.

Ok-Ferry replies:

Dear Customer, we apologize for the inconvenience. We have just forwarded your ticket to the email address provided during ferry booking. Thank you, the Staff of Ok-Ferry

I went on to Ok Ferry and booked my tickets for Salerno to Capri rather easily. The tickets arrived via email in about 2 hours, and they are printed, and we're ready for our trip next week. Thank you OKFerry.... Now if I can just understand all the Italian words, I will be just fine.

Excellent! Easy and detailed transaction with immediate confirmation.

Practical and understandible

Very satisfied!

We were charged additional 80 EUR on the ferry for second twin cabin. Please be aware that when you are choosing two twin cabins in the price of quadruple cabin you still have to choose two cabins (quadruple cabin is for four hence one can understand that choosing one offer he/she receives twin cabins for four persons).

Ok-Ferry replies:

Dear Customer, we kindly inform you have booked 1 cabin set for 2 persons (not 2 double cabins), therefore by adding another double cabin to your original reservation you had to pay price difference. Best regards staff Ok-Ferry

All in all it was ok but prices should be shown from the beginning, plus when booking and setting the phone nr prefix it has changed my nationality to german which is now incorrect and cant change it anymore

Very fast and better price