Reviews, opinions and comments of ok-ferry customers - page 3

Mediterranean ferry's booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 15546 reviews

 

5
80% Complete (danger)
13187
4
80% Complete (danger)
1912
3
80% Complete (danger)
231
2
80% Complete (danger)
79
1
80% Complete (danger)
137
Pollice su recensioni 98% of our customers recommend our service to their friends.

very very Nice!

In my opinion this service is very fast, practical and the support of personal service is helpul and very attentive.

Excellent service!

Very easy to use, prompt response and helpful

Very easy to reserve tickets. I would definitely recommend this service to friends and family.

Fast service. Received my tickets within seconds.

Very easy to understand and complete our purchase with a separate group - thank you!

Fabulous 5 star booking service - looking forward to our Italian experience :-))

Booking ferry tickets online is very easy. Thank you. We look forward to visiting your beautiful city in a few months.

easy to understand and book, very satisfied. kind regards, Giovanni Scaffidi

The website was very easy to use and the email response was almost instant. Great Job!!! Only comment would be a cell phone application option for ticket delivery. This would help in case the print outs get damage or misplaced.

Ok-Ferry replies:

Dear Customer, thank you for your review, we kindly inform you can easily enter the customer reserved area, on our website, using your password and display the vouchers / tickets related to your booking even on your smartphone. Best regards, the Staff of Ok-Ferry

Great easy to navigate through , immediate respond

Excellent booking service. Very easy website to navigate and book the tickets. Only confusing thing was that the first email received after the booking has a "submit Payment" button and it does not make it clear whether we should click on it again. It looks like we do not need to. So you should eliminate it from the email. Thanks.

Ok-Ferry replies:

Dear Customer, we thank you for your report and we inform you that the payment request has automatically sent by the system to allow customers who do not pay immediately to enter their credit card details at a later time. If instead the payment is made at the same time as the booking, as in your case, the "submit payment" button is idle. Thank you, the Staff of Ok-Ferry

Thank you. The booking service was clear and easy to use. Well done! Just one possible improvement would be to book return tickets with outward and return journeys on different dates. I had to make two separate bookings.

Ok-Ferry replies:

Dear Customer, thank you for choosing our service. We kindly inform you that it is possible to book outward journey and return journey on different dates in a single reservation, without having to make two separate bookings. We remain at your disposal for further informations, the Staff of Ok-Ferry

Excellent website. Easy to use. Different payment methods are accepted, such as Paypal, which is great.

Super easy to use!

Great easy to use website! Would use over and over for my ferry bookings in Italy

Quick and easy booking!

Good website and easy to book. Phil Smedley Australia

Great site very easy to find my needs, without complications. Prompt reply in sending the voucher 's.

Everything smooth, fast and efficient with the booking

The booking process was easy.

very good!

We are not entirely satisfaid. To day we have seen that Medmar goes to Ischia at 14.10pm.(cheaper) Why is our booking made by two companies? I would have liked to have receive an offer. Ferdinand

Very prompt service. I have made a mistake when booking, the representatives politely resolved the issue for me. Very professional and friendly service.

The service is very good when working correctly - which appears to be about 50% of the time.

Very easy site to use would use again

Quick, easy, very reasonable pricing ... and followed through with confirmation of booking and payment very soon thereafter. Excellent.

Fast and efficient!

Hello everything ok,pleased with service. Waiting for the one I paid for yesterday, probally taking longer as i paid with PAY PAL.

A decent web site to book ferry trips on. Would be easier if you could purchase multiple trips in one transaction via a cart, but the system seemed sound and provided instructions in English

Quick and easy. Thanks

Ease of purchasing tickets was excellent Initial departure times displayed on the web page were different once the date, time and ferry company was selected

Easy booking

The email message regarding the payment problem was not clear.

Thank you. Very easy to use.

Very good service. Easy to follow instructions. The only thing I would add are clear maps of where the ticket offices are and where the Boats leave from and directions to get there. I am sure it is all easy but we have never been to these places before so it would have been nice to have it right on your website

Fastest service

Easy to use.

Found it very easy to order and pay for these ticket. Looking forward to seeing Capri!

Excellent

It is very hard to cancel a pending reservation and they do not reply to your emails.

Ok-Ferry replies:

Dear Customer, we apologize for the inconvenience and for not giving a prompt answer to your requests. We remain available for further clarification, the Staff of Ok-Ferry

The site was very easy to understand and to use to purchase tickets.

The service was very good and very prompt. However, how the price can differ by €100 between making the request and being offered the tickets I am not sure - disappointing.

Ok-Ferry replies:

Dear Customer, we are sorry for your negative experience. We inform you that unfortunately, at the time of your booking, the chosen ferry company has updated availability and rates, generating this price increase. Best regards, the Staff of Ok-Ferry

when booking tickets for the ferry I found the process straight forward and easy to understand. I would use this web site again next time I go to Elba.

Good service

Everything is great. Sincerely thank you.

Best website we have used. Just made a return trip booking to Corsica and within minutes our confirmation was emailed to us. Well done.

very efficient booking!

Ticket reservation online was very easy and fast. In booking form in field select country, please complete with Latvia, and country code +371. Thank you!

Ok-Ferry replies:

Dear Customer, we confirm we have corrected your phone number. Best regards, the Staff of Ok-Ferry