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Mediterranean ferry booking center

 

Reviews, opinions and comments of Mr Ferry customers

Passengers who book with us have the opportunity to give a review on our online and telephone service.
The review can be given on our Google page, on the Trustpilot page or directly on the Misterferry website.
The reviews and comments published in this section can only be entered via a rating form that is sent to users once they have received their tickets.

AVERAGE RATING

4,81 / 5

Valutazione globale recensioni Traghettilines

Based on 37918 reviews

 

5
 
42416
4
 
5029
3
 
594
2
 
235
1
 
462
Pollice su recensioni 98% of our customers recommend our service to their friends.

Daniel

May 2016

Great service! Thank you very much! I strongly can recommend Capri ferry bookings using this service even though the booking fee of EUR 12.00 is quite high compared to the ferry ticket (EUR 18.00) but it is worth while having a confirmed ticket to avoid standing in line at the port.

Drablier Sylvaine

May 2016

You made three mistakes in issuing the ticket 1) I'm a lady not a man 2) I'm French not Italian 3) The trip is NAPOLI to CAPRI and not NAPOLI to CORSICA

Misterferry replies:

Dear Customer, thank you for taking your time for the review, we kindly inform you that for the ferry company you selected gender and nationality are not important for boarding. We have double checked your ticket and we confirm the ferry route is correct, Napoli-Capri. Should you need any further information do not hesitate to contact us. Best regards, the Staff of Ok-Ferry

Daniela

May 2016

Excellent!

Stephen

May 2016

Very well laid out information which makes booking the correct ferry very easy. Would recommend this site.

Ksenija

May 2016

For now, everything went o.k., except that I made one booking before in which I could not pay with Paypal account, since our country is not among possible payments, but I could not change the payment possibility before closing the booking.

Tina

May 2016

Excellent service - ordered tickets online - received confirmation and e-tickets within 24 hours. Looking forward to our trip to Capri.

Alexis

May 2016

Simple and easy to use. Quick confirmation by email. Satisfactory service.

Jamie

May 2016

Very good easy and efficient - just a warning to other customers, please check your junk mailbox if you can't find emailed tickets at first

Martin

May 2016

Very easy to use site and a quick response!

Alexander

May 2016

Very Good Website easy to use

Anne Marie

May 2016

Wonderful to be able to reserve ferry tickets ahead of time. Easy to use, just had to use google translate a bit.

Robert Baty

May 2016

Absolutely terrific service. Responded timely to my requests. Helped me decide the best routing for my clients.

Jochai

May 2016

The booking procedure was quite simple.It is somewhat expensive and we didn't see any discount for senior passengers. Finally there were some mistakes in the boarding pass details

Misterferry replies:

Dear Customer, please contact us in order to check together your tickets. Thank you. Kins regards, the Staff of Ok-Ferry

Cristian

May 2016

We received a quick answer to our request.

Liana

May 2016

We were very happy with clear and easy websit!

Adilson Mohr

May 2016

The site is easy to use, but for a foreign which does not know every city and stop, it would help to have a description and map for each stop - for instance, Napoli has 4 options, I could not be sure about which one to choose. Also, my wife was labelled "male" in the ticket, although I had no option to add gender when buying! That was upsetting!

Misterferry replies:

Dear Customer, thank you for taking your time for the review, we kindly inform you that, for the ferry companies you selected, gender is not important, it is for this reason that our system does not require this detail. Thank you, the Staff of Ok-Ferry

Per Bjerkov Hansen

May 2016

It was actually hard to find the site, and the fact that my Travel agency did not know how to get from Italy to Sicily didn't make it any easier. When I at last found it, I had no problems using it, and got response very fast.

Peter

May 2016

As I have not yet received my tickets as your email implied, I am not in a position to rate the service provided, please send the email link to print the tickets and I will submit an appropriate review

Misterferry replies:

Dear Customer, we apologize for the inconvenience, we have just sent your tickets by email again. Kind regards, the Staff of Ok-Ferry

Sean

May 2016

Tickets were not sent via email, could not print to board the ferry or call the office as the opening hours were after the departure time at 8.05am. Easier and cheaper to buy tickets at the port costing only 19.10 with no €12 booking fee. Just go straight to the ticket desk at the port.

Misterferry replies:

Dear Customer, the benefit to buy the online voucher is to ensure the place on board at the chosen schedule, without running the risk of arriving to the ticket desk and not find any availability. Thank you, the Ok-Ferry Staff

Dan Tu

May 2016

I haven't received an email the ferry ticket I have booked. If you can include the link for my ticket on this survey, it will be much easier for your customers. Moreover, I live in America, it is not clear if I can book the tickets by using American dollars. I hope you have this information on your website, that way will be easier for anyone to understand the booking information. Overall good job!

Jean

May 2016

Great speedy service . Would use you again certainly. Jean

Aleš

May 2016

o.k., friendly,...

Mattyhew

May 2016

Quick, efficient service.

Meir

May 2016

The information regarding the ferry (like open deck, armchair) should be posted at selecting the time. Except for that it is fine.

Stephen

May 2016

Handy website because it was in English. However in booking a ferry from Ischia to Sorrento it wasn't clear 1 bag was allowed anyway so I book a bag each at extra cost. It seems I have now booked and paid for 2 bags each.

Harjinder

May 2016

Quick and easy. The only problem was American Express card payments were not available.

Geoffrey

May 2016

Very simple to follow and very efficient

Madeleine

May 2016

Service was great. Company went out of the way to alert me that there was an issue with my payment, which allowed me to get things sorted out before I arrived in Italy. I really appreciate this above and beyond step- many companies would not have taken the time to alert me, leaving me in a bind when I arrived. Thank you!

Keith

May 2016

Very pleased with the online service. Buying the tickets I needed was quick and easy.

Decock

May 2016

Service très efficace même le dimanche le personnel vous répond, parlé notre langue et la personne a réglé de suite notre problème de paiement. Merci beaucoup

Henriette Lund

May 2016

Tip Top

Linda

May 2016

Excellent, easy to use, quick service . Highly recommend ...

Rina

May 2016

Professional and responsive service. I was able to book easily and then needed a change to my tickets and was accommodated quickly and without hassle. Got my new tickets in no time as promised, and now we're ready to go! Would definitely recommend this service to friends.

Philippa Gregory

May 2016

Very quick and easy to find dates/times and to go through the booking service.

Alexander

May 2016

Excellent service; my only suggestion would be to explain that tickets from Napoli need to be exchanged for boarding passes; without an understanding of Italian, that's not altogether clear.

Blessing

May 2016

easy to handle, friendly und very quick

Stephen

May 2016

OK Ferry could do no more than they did to help - they helped me with the best value and answered all questions clearly ... in English. The OK customer service manager Alex was easy and friendly to deal with.

Janja

May 2016

I had some problems with Paypal payment, and they were very helpful.

Abigail

May 2016

Excellent service. Quick and easy to use and the tickets were emailed to me straight away. Thank you.

Stephen

May 2016

excellent booking tool

Mauricio

May 2016

Great service for sure. MJ

Susan

May 2016

Quick and efficient!

James

May 2016

Very Easy to book and navigate

Viktorya

May 2016

Easy, quick and wonderful way of booking tickets.

Decamps Martine

May 2016

I have been pleased with our service . It is very easy to use. The only problem is to know what is "prénom" and "nom" (in french) in your site. You don't use the word "lastname".

Robin

May 2016

I had some initial problems with the credit card transaction, possibly because I was booking from the United States. But I'm very pleased with the follow-up service that was provided to help me solve the problem. I'm glad to have the option to book tickets online before our trip so that we don't have to worry!

Mario

May 2016

Great service

Michael Spurling

May 2016

Excellent service- prompt and efficient. Thank you.

Amir

May 2016

If only all booking and confirmation services were as straight forward as this one!

Justin

May 2016

paid and tickets arrived by email. No problem, easy peasy!