Mediterranean ferry's booking center


REVIEWS, OPINIONS AND COMMENTS OF OK-FERRY CUSTOMERS

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING: 4,73

Valutazione globale recensioni Traghettilines

Based on 1492 reviews
since May 2015

97% of our customers recommend our service to their friends.

Very easy and quick transaction!

Quick and easy!

Easy to use. All of the baggage is attached to one passenger, but other than that, all looks good!

I had an issue with the payment (the credit card was rejected) and the issue was solved quick and smoothly (based on automatic emails)

Never received my tickets Horrible system

I live in the US and purchase tickets for 5 persons. This company was very organized and responsive. They answered several of my questions and responded within a day to my email. Fabulous service

At this point in time I will say bravo!! Easy to book, schedules great, prompt responses. Well done. Looking forward to our ferry rides.

A great service website.

Very clear and thorough

Excellent and very efficient. An easy experience.

easy and fast!

Easy and fast way to pay tickets !

Very good thanks!

Very easy to complete and reasonable price

The booking experience was good, no problems and straight forward, no problems. We are yet to board our ferry so cannot comment or rate the full service.

Very quick to respond, able to provide other options when original option was not available. Would definitely use this service again

Do I really have to print my tickets?? On a boat with no printer. If no - 5 stars & recommendation If yes- no stars or recommendation

Ok-Ferry replies:

Dear Customer, for the Company that you have booked, you do not need to print the vouchers. Simply show the Company vouchers during the mandatory check-in at the ticket office at the port.

only received half of my reservation vouchers. I received the Capri-Sorrento portion but not the Sorrento-Capri portion. Very frustrating. Please advise.

Easy and quick. five stars

Your reservation system is very easy to navigate and very responsive. I m extremely impressed with it!

It is all good, the only thing is that the airline companies do not require that we change the boarding card at the airport, we print it at home. It would be much easier if this is the case, it will save us time. I suggest that you would look into that option. Thank you

Ok-Ferry replies:

Dear customer, unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. thank you, Ok-Ferry staff

Very satisfied, good website, simple booking process, efficient response with tickets.

yes great service quick replies and delivery of tickets

There should be information about baggage. Is baggage allowed? If yes, how much? There is only an option to select extra baggage as an accessory. What does 'extra' mean?

Ok-Ferry replies:

Dear customer, we kindly inform that on the ticket's price is included one luggage. Any luggage bigger then the standard measures or any other luggage would be considered as an "extra luggage". In the case that you should add an extra luggage once the ticket has been issued, you can buy the extra luggage at the port. We also remind you that, beside the booking summary, there are our call center's phone number in order to be assisted. Best regards, Ok-Ferry staff.

Fantastico!!!! We made a booking error, e mailed to your office, within minutes we got a call back and Mattia reversed it to what we needed. That is why we keep coming back to Italy!! Grazie Molto

Very good service, very easy and comfortable.

You tricked me into booking. I looked at your website and searched. I never entered into a contract. I bought the ticket through SNAF You send me a tricky email that made me think my ticket still needed to be paid for so I clicked and double paid. Your refund was only for 70% you are scam artists!!!

Ok-Ferry replies:

Dear Customer, we inform you that, as stated in your cancellation request, you made an error by making the payment when, the ticket had already purchased the previous day. Unfortunately we have held back the penalties that the ferry company require. Sincerely, the Ok-Ferry Staff

Quick and easy to use

EASY TO USE SERVICE

It was impossible to buy return tickets, propably for the company to get the booking fee twice.

Ok-Ferry replies:

Dear customer, we kindly inform you that our reservation sistem permits to book both ways : Outward and return. We remind you that on our website there are our contacts to call us and ask all the questions that you have. Our staff is available 7 days out of 7 from 8 to 20.00 . Best regards - The staff of Ok- Ferry

The reservation flow is smooth and easy to use. Showing a location of pier may be useful. Also, when clicking the Terms and Conditions during the application, only Italian version had been displayed.

very good servisse , attentive and quick to solve doubts and problems.

The service was great. The lady on the phone looked for the best and most cheapest tickets. Also the follow up was very quick.

Very easy service to use and quick response on confirmation of tickets.

One of the easiest and most efficient online booking systems I have used. Clear to understand what you are getting ..... and then you get it almost instantly through email. Thank-you for making it easier to enjoy our trip!

Very good but please make it VERY CLEAR on the website that the PDF ticket that is sent by email must be exchanged for the actual Boarding Passes at the ticket booth in Beverello.

Ok-Ferry replies:

Dear Customer, as stated on the voucher you received, we inform you that the boarding card shall be collected at the ticket office at the port at least 20 minutes before departure. Best regards, Ok-Ferry team

It was very easy and I was very pleased with the service

On-line ticket reservation was easy!

The reservation process was easy and straightforward

no problems. except it did take some time to receive confirmation.

Excellent service and quick. Further clarity over the size of luggage allowed would be useful. We have booked extra luggage but not entirely sure whether its require

Fine service

You said I could buy tickets. The email asked me to tell you what I thought of you selling me tickets. BUT YOU DID NOT SELL ME TICKETS! You sold me a stupid voucher, which I have to take to a ticket office. I want my money back.

I found your site fairly easy to understand and navigate. Especially this being our first trip to Sicily, so look forward to the fast trip to the islands

Clear and easy to book. Excellent service

Great service and very efficient.

I was pleased with your online purchase process. Very easy and efficient. Thank you

Easy and quick to pay. Immediate email confirmation.

Excellent!

Easy to book