Reviews, opinions and comments of ok-ferry customers - page 5

Mediterranean ferry's booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 16078 reviews

 

5
80% Complete (danger)
13656
4
80% Complete (danger)
1955
3
80% Complete (danger)
236
2
80% Complete (danger)
81
1
80% Complete (danger)
141
0
80% Complete (danger)
1
Pollice su recensioni 98% of our customers recommend our service to their friends.

Fast and efficient!

Hello everything ok,pleased with service. Waiting for the one I paid for yesterday, probally taking longer as i paid with PAY PAL.

A decent web site to book ferry trips on. Would be easier if you could purchase multiple trips in one transaction via a cart, but the system seemed sound and provided instructions in English

Quick and easy. Thanks

Ease of purchasing tickets was excellent Initial departure times displayed on the web page were different once the date, time and ferry company was selected

Easy booking

The email message regarding the payment problem was not clear.

Thank you. Very easy to use.

Very good service. Easy to follow instructions. The only thing I would add are clear maps of where the ticket offices are and where the Boats leave from and directions to get there. I am sure it is all easy but we have never been to these places before so it would have been nice to have it right on your website

Fastest service

Easy to use.

Found it very easy to order and pay for these ticket. Looking forward to seeing Capri!

Excellent

It is very hard to cancel a pending reservation and they do not reply to your emails.

Ok-Ferry replies:

Dear Customer, we apologize for the inconvenience and for not giving a prompt answer to your requests. We remain available for further clarification, the Staff of Ok-Ferry

The site was very easy to understand and to use to purchase tickets.

The service was very good and very prompt. However, how the price can differ by €100 between making the request and being offered the tickets I am not sure - disappointing.

Ok-Ferry replies:

Dear Customer, we are sorry for your negative experience. We inform you that unfortunately, at the time of your booking, the chosen ferry company has updated availability and rates, generating this price increase. Best regards, the Staff of Ok-Ferry

when booking tickets for the ferry I found the process straight forward and easy to understand. I would use this web site again next time I go to Elba.

Good service

Everything is great. Sincerely thank you.

Best website we have used. Just made a return trip booking to Corsica and within minutes our confirmation was emailed to us. Well done.

very efficient booking!

Ticket reservation online was very easy and fast. In booking form in field select country, please complete with Latvia, and country code +371. Thank you!

Ok-Ferry replies:

Dear Customer, we confirm we have corrected your phone number. Best regards, the Staff of Ok-Ferry

Selection of ferry services from the time table was easy. The booking process was smooth with several emails provided in a short space of time to let me know how my booking was progressing.

Easy to book, and make amendments. Very quick customer service

Very professional, nice experience, thanks.

Very nice

Excelent!

Fast and easy service

Please may I have tickets in English. It is difficult and I am sorry, but my Italian is only good for shopping not reading

Ok-Ferry replies:

Dear Customer, as intermediary reservation center, we must provide the original travel documents issued by the ferry companies. We remain available for further information, best regards. The Staff of Traghettilines

The process was quick and easy! Would use it again.

Well-arranged web pages, a smooth reservation and purchase of boat tickets. Actually I would expect a bit lower prices off high season.

Very good service! The process is very expedited and good.

User friendly and safe sight

Hello! All was ok, I printed my dickets , and I hope, that my Capri day will be very good. With greetings Tiina N

Very easy to use. Tickets arrived in minutes.

It was very easy to purchase tickets. The information on the site was helpful. I asked a followup question online that was promptly answered.

easy to use and great prices and trip options!!

Very happy with the web site and the booking process. Was easy to amend the booking before committing.

Website seemed clear and easy to use.

The information in the site is misleading. According to the information from this site, I suppose to board the ferry from Molo Manfredi port where my cruise ship is expected to ported. But I need to pick up the ticket from the Concordia port which is a mile away.

Ok-Ferry replies:

Dear customer, we thank you for your feedback and we confirm that some companies does not sell tickets valid for boarding but only vouchers that have to be converted at the ticket-office. This is a condition dictated by the Maritime Company itself, not dependent by our reservation center. The reservation guarantees prices and availability. We remain available for others informations. Best regards, Traghettilines

An improvement would be a quicker response in emailing tickets, for example when booking with Trainline, a confirmation email was sent immediately confirming booking. Having to wait overnight for tickets to arrive keft me feeling indirect of the online booking had been successful.

Quick and good

Fast and efficient.

me ha parecido un servicio correcto, he tenido algún problema debido a que inicialmente viene en ingles y no lo traduje al castellano ,pero todo solucionado, tampoco queda claro si lo haces on line, el tener que pasar por la ventanilla de compra de billetes antes de la salida, pensaba que con el billete electrónico ya era suficiente

The online purchasing system makes buying very easy, CONGRATULATIONS for the job.

Very user-friendly and promote thanks

Very easy, very quick and responsive. Thank you.

Very good service online. Perfect for organizing trip. I recomend it at all.

Really easy to navigate- no detailed registration required and efficient payment processing. A very easy booking site- just what you need when on holiday!

Very good. I don’t speak Italian, but it was easy enough to go through the process because you provided an English option. Thank you!