Frequently Asked Questions

Mediterranean ferry booking center

 

Frequently Asked Questions Le risposte alle domande più comuni

Before you leave: General Questions

Of course you can. Please remember that the group fares are available for reservations including at least 10 adult passengers. In order to get a quotation, please write an e-mail to gruppi@traghettilines.it or fill in the reservation form you find in the menu “Groups and Buses” on our homepage.
Generally, children can travel in Italy by themselves from the age of 14, so far as they have a valid travel document and a letter of permission from their parents, authorising the journey and not holding the ferry company responsible of any event that may occur on the ferry trip. On the international routes, children must always travel together with, at least, one adult passenger. Anyway, since the terms and conditions of the ferry companies may change from one to another, and even vary upon the destination, please always remind yourself to check them before starting the journey.
Each ferry company adopts a different protocol regarding pregnancy and ferry trips: this is the reason why we kindly advise you to read the conditions of the ferry companies involved in your journey before confirming the trip. Generally, it is possible to travel until the 7th month of pregnancy, after that time a medical certificate is required to board on a ferry. Please remember that not every ferry provides a ship’s doctor.
Most of the ferries have been adapted to the needs of reduced mobility/disabled passengers. Basic services, just like parking the car nearby the lift, or using a wheelchair on the ship, are usually always available. Please note that if you need to park the car near the lift, you should check-in much earlier than the latest check-in time.
Whether you need a cabin providing disabled access, please write to booking@ok-ferry.com or call us at +39 (0)565 912 191.
The prices of the crossings increase or decrease according to the demand: during public holiday periods and high season, the number of the reservations increases a lot and therefore the cheapest fares will be available only by booking far in advance. Visit our website www.ok-ferry.com: you will always find out the best available offer!
Ferry fares are demand-driven, that is to say prices are not fixed but may change upon availability and they are valid just at the time of the quote. This is why we always suggest our customers to book in advance their ferry trips. Visit our website www.ok-ferry.com to be updated in real time about fares and prices!
We never suggest it, since the ferry may be fully booked and you may not find available accomodations or place for the car on board. Anyway, this is not the cheapest way to travel at all! Best fares are available only by booking in advance: take a look online at www.ok-ferry.com, or call us at +39 (0)565 912 191, or simply write an email to booking@ok-ferry.com and we’ll suggest you the best solution.
Of course you can! Actually, we always recommend to book the insurance, since it provides you protection from unforeseeable events. You can book it when filling in the booking form, or within the 24 hours after having submitted the reservation request. The insurance conditions are immediately available before submitting the booking request, once you selected it.
To modify/cancel your ferry reservation, you can simply fill in the form you find in your private area.
The modification fees depend on several factors (type of ticket, ferry company’s terms and conditions etc.): once you have submitted the amendment form, our operators will return you a quotation as soon as possible. Likewise, once you have requested the cancellation of your ferry tickets, our operators will promptly inform you whether a refund in your favour is foreseen by the ferry company.
Each ferry company has drawn up its terms and conditions of transport, that you can find in the “General Information”menu on our website. You can also read them before submitting the booking request, and you will receive them per e-mail, once the ferry trip is confirmed, together with the tickets.
Usually vehicles are allowed to land on the islands. However, there are a few destinations (small islands) upon which, at certain times of the year (peak season), they are not. Travellers should inform themselves in advance about these restrictions and about extra fees to pay, if any, just like landing fees or tourist tax.
Legislation provides for each traveller (including children) to bring, even on ferries, a valid travel document, that is to say passport or Id. For international sailings, a travel document in force to cross the border is required.
Please always read the information about the travel documents required to reach the chosen destination.

The reservation: Vehicles – Accommodation – On board services

Generally, the booking system of the companies does not allow this type of multiple reservation, and, consequently, you cannot select more than one vehicle per booking on our website as well. Please contact us at +39 (0)565 912 191 or write an email to booking@ok-ferry.com, so that we can help you in this kind of reservation.
This accommodation option is available just on a few ferries, on limited routes, and space on board is very restricted. To Sardinia, the ferry company which allows this kind of reservation is Moby (Piombino-Olbia), to Greece, Anek or Superfast Ferries (every route landing in either Igoumenitsa or Patras). Visit our website www.ok-ferry.com for quotations, or contact us at +39 (0)565 912 191 or by email, writing to booking@ok-ferry.com.
Since our company represents just a booking centre for ferries, we cannot, unfortunately, obtain any object that was lost on ships during the journey. This is why it is necessary to contact directly the ferry company involved, and arrange the recovery of the personal objects.
Each company has provided its ferries with services and facilities, to permit passengers to spend a pleasant time on board. Visit the menu“Companies” on our website: you will display all the services provided by the ferry company you booked.
It is necessary to select the on board accommodation just in case of long or overnight crossings. Customers may choose among three options: cabin, pullman seat or deck accommodation (which is to say, the possibility of sitting in the public areas of the ship, wherever a seat is available). Anyway, the system automatically notifies users when it is mandatory to select an accommodation.
Unfortunately it is impossible to make this kind of reservation online, since the embarkation of vehicles is allowed just in presence of a driver.
Absolutely not, you have not. By booking a ferry trip on our website, the under-occupation of a cabin (twin, triple or quadruple) automatically implies the whole use of it. On the contrary, if you would like to reserve a single berth in a shared cabin, please contact us at +39 (0)565 912 191 or write an email to booking@ok-ferry.com, and we will promptly inform you whether the company allows this kind of reservation.
Yes, it is possible to book a ferry trip even for rental vehicles: simply select brand and model, then write “RENT” as licence plate. Although a few companies require customers to pay an extra fee for updating this info in their system, in most cases this modification is free of charge.
It is really important to signal the correct dimensions of your vehicle when booking a ferry, including the extra length/heigh produced by any accessory (bicycles, trailer hitch, roof box/rack etc.), to avoid any kind of problems at check-in. Entering wrong vehicle dimensions might cause extra charges, or, worse, the impossibility to embark for unavailability of space on the ferry. Once you have selected brand/model of your car, our system automatically displays the canonic dimension: you will simply have to manually modify them.
It is generally possible to book ferry tickets even for commercial vehicles (vans). Our booking system notifies users about any restriction from the company (maximal length, type of merchandise, etc.) during the reservation procedure, so that filling in the booking form will be clearer and easier. If in doubt, do not hesitate to contact us by phone +39 (0)565 912 191 or by email at booking@ok-ferry.com.
Not each ferry company allows in its system to signal the fuelling of vehicles. Anyway, as a general rule, it is required to show up at the ferry terminal in advance, to communicate to the staff the fuel of the vehicle, so that your car will be parked in the specific area. Please remember that the LPG tank should be empty, or almost empty and you have to embark with alternative fuel.
Usually companies allow the transport of pets on their ferries: dedicated areas are in fact placed on the internal and external deck, just like, for example, the on board kennel. Please remember to signal if you are travelling with pets in the booking form, and to bring their vaccination records on the ferry with you. We remind you that for international crossings, PetPass is usually required.

Useful Information: at the Port – Check-in – Delays

The address of the harbour you are leaving from is included in the booking summary you received by email, once you have submitted the reservation request. No worries if you couldn’t print it out: we will send you a memorandum by sms some days before the departure, listing also the address of the port. To receive directions to reach the pier for the embarkation, just ask the staff of the company, or at the ticket office in the harbour, on the day of departure.
Usually, customers have the possibility to leave their cars in parking areas (free or secure car park) located nearby the ferry terminal. To find out more, visit the information page of the harbour you are leaving from on our website, that you can also find in your “Personal Area”.
This information is always provided in the company’s terms and conditions of the shipping companies, that you can read before submitting your booking request, and you receive in the e-mail once confirmed the booking, together with the tickets.
If you require assistance for embarking (RMP passengers, disabled people, LPG vehicle, motorhome etc.), we recommend you to show up as far in advance as possible of the latest check-in time.
Contact us as soon as possible! If you are likely to miss the ferry, or running late and cannot arrive in time at the harbour to embark, the company may require you to buy a new ticket. We can suggest you the best solution to modify your reservation: write us an e-mail to variazioni@traghettilines.it or call us at +39 (0)565 912 191. Please always remember to communicate your ticket number.
Unfortunately not, you can not. Ferry tickets are strictly bound to the booked departure time, except for open tickets (e.g. the routes Villa S. Giovanni – Messina and vv.). So, in case you would need to postpone the departure time, write us an e-mail to variazioni@traghettilines.it or call us at +39 (0)565 912 191: by communicating us your ticket number, we will be able to give you all the information you need to modify your reservation.
Unfortunately not, you can not. Ferry tickets are strictly bound to the booked departure time, except for open tickets (e.g. the routes Villa S. Giovanni – Messina and vv.). So, in case you would need to postpone the departure time, write us an e-mail to variazioni@traghettilines.it or call us at +39 (0)565 912 191: by communicating us your ticket number, we will be able to give you all the information you need to modify your reservation.
Please write an email as soon as possible to variazioni@traghettilines.it, and specify the ticket number and the crossing you are asking the refund for. We will promptly start the refund procedure, so that you will be reimbursed shortly by the ferry company.