Reviews, opinions and comments of ok-ferry customers

Mediterranean ferry's booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,79 / 5

Valutazione globale recensioni Traghettilines

Based on 17742 reviews

 

5
80% Complete (danger)
15089
4
80% Complete (danger)
2107
3
80% Complete (danger)
259
2
80% Complete (danger)
105
1
80% Complete (danger)
179
0
80% Complete (danger)
1
Pollice su recensioni 98% of our customers recommend our service to their friends.

Great way to travel between cities in Italy

Easy to book and use electronic tickets.

Great experience. Will use the service again the next time we visit Naples.

Good, accurate and fast service

Very easy to book and confirmation of tickets arrived by return Unfortunately our first ferry was cancelled due to weather. Applied for a refund on line and again confirmation received straight away and refund received promptly. Very efficient. Would recommend and would always use for my tickets

Booking was fast and easy. Works great on mobile phone brown it not so good on the IPad browser. Also the payment processor was confusing as the language changed to Spanish.

If it was canceled early, why did you allow tickets to be purchased?

Ok-Ferry replies:

Dear Customer, we are sorry for the inconvenience but unfortunately the company after your purchase decided to close the races due to bad weather. Best Regards, The team of Traghettilines.

I was very pleased with how easy this was. I am putting this trip together very quickly and your response time was appreciated.

Very happy with on line efficiency. Good to have everything covered before our day to Capri and Sorrento via Naples. Smooth transaction

Great booking service, easy to use and tickets arrived by email in minutes

Charging a 20% premium for on-line pre booking is scandalous! I only used your service because there was no other option.

Ok-Ferry replies:

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Terrible. made a mistake on booking date and phoned immediately. They would not do anything. BEWARE. Make sure before you book. Because if you make a mistake. They will do NOTHING.

I need invoice

When travelling hard to print tickets. Would prefer electronic copy. Thank you!

Very good - quick response with a query. Easy to book!

Fast and efficient system

I received an e-mail with the outbound ticket within a few minutes; however, the return ticket (Capri to Naples on 11/10 at 11:20 has not arrived. Fortunately, I have the receipt so maybe I will be able to convince someone in Naples to issue the missing ticket.

Ok-Ferry replies:

Dear Customer, We inform you that you find a return ticket on your email adress, check and print it to show at the pier. Best regards, Staff Ok-ferry

Excellent service! Easy to use and very prompt in follow-up with booking confirmation.

Straight forward booking tool with quick confirmation. Would recommend using the online service.

How do you print tickets when on holidays? We don’t have access to printer

The reservation process was very easy. I will be making two more ferry reservations soon. Thanks.

Great service

Sorry but it was more expensive (+30%) than checked from other services!? Booking was ok but some confusions came when there is ferry trips in different directions mixed together each after each. So I was not sure did reserve/book the right one?

Ok-Ferry replies:

Dear customer, as per ours phone conversation, we confirm you that your resrvation has the best price on-line, you bought a ticket on the web site www.ok-ferry.com and thanks to promotional code of your Hotel you paid 20% off a regular ticket. Best regards Ok-ferry

Very Good service. Quick and secure!!

Quick service, simple web access, 5stars. Thank you :)

Good price and easy to use. Tickets arrived within minutes of payment. Would recommend.

Very quick efficient service, booking was clear and straight forward, thank you.

Yes the booking process was very easy & very clear instructions

Easy to book

Very smooth process.

All good, but not clear I was buying trip insurance.

Easy to understand and easy to use.

Great service. We had a question regarding our ticket and received a very timely response.

Very efficient!

It was nice to be able to go online and book our ferry tickets, pay for them in advance and know that we have one more thing done and paid for before departing for Italy

It was very easy.

Web site works very well. Thank you.

First class and very quick

Easy to use, fast and simple.

I am not very good on computers but found your website very easy to understand and had no problem booking our tickets,

Good - it would be better if I could book multiple trips at once Great website.

The online booking and email feedback was fast and efficient, looking forward to the same service when picking up our tickets and go cruising on the hydrofoil. Larry.

I was very impressed at how fast my questions regarding my reservation was. Thank you!

Excellent! Very easy to use and prompt.

Very easy and cheap to book, every 30 minutes a departure Maybe one remark: You need to know the brand of your car. I'll drive a rental car, but the car you requested isn't always the car you get ( similar model...)

Great!

1) the 12EU service fee is very high 2) the inclusion of insurance by default is just a bad idea. I forgot to remove it, and now I'm stuck with expense I did not want or need. 3) I requested round trip, it only booked one leg.

Ok-Ferry replies:

Dear Customer, we are sorry for your negative review. We would like to specify that, when booking online, the summary of the trip and the items relating to the costs are immediately reported, specifically: "price of the outbound ticket" - "price of the return ticket" - "reservation fees" and " insurance "optional and of which it is possible to consult the conditions by clicking on the appropriate link. All these data are highlighted even before confirming the booking. If some items are not necessarily clear or exhaustive, all our contact details are available next to the quote, for information and assistance. Staff Ok Ferry

Very good

it was very easy to book and instant email confirmation thank you

Great boat, great crew but a stupid ticketing offer: why cannot we change the port to leave the island vs. the initial booking for a supplement...the excuse was that the insurance does not allow it.. That is a stupid sales argument and the counter being that we can use a ticket for one upcoming year....that makes no sense and proves that you company has a lot to go to be a top player....