Reviews, opinions and comments of ok-ferry customers

Mediterranean ferry booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 18244 reviews

 

5
80% Complete (danger)
19605
4
80% Complete (danger)
2536
3
80% Complete (danger)
306
2
80% Complete (danger)
123
1
80% Complete (danger)
221
Pollice su recensioni 98% of our customers recommend our service to their friends.

The service is fast and easy, clear and easy to use.

I didn't change the time of the ticket that I booked online, so almost 40 euros were discarded as no show. The Capri field staff (Caremar)told me, “Internet reservations must be canceled, changed and refunded by phone call.” 12:30, 13-Jan-2020.

Ok-Ferry replies:

Dear Customer, we kindly invite you to send us an email to booking@ok-ferry.com to tell us exactly what happened in order to being provided with assistance, Best regards, the Staff of Traghettilines

easy to use

Verry easy booking of our tickets to Capri with super fast email delivery of the same, we shall certainly use the service again when required.

I have traveled many times using OkFerry and have found their website very easy to use for my booking

Booking easy. Great price.

First time for us to take a ferry. It was easier than I expected to book our tickets. Very happy with the online experience

Quite simple and easy to navigate

Helpful customer service and prompt responses

Good site to use. Very easy to navigate, response email was excellent

Nice easy online booking site. Thank you.

Very well managed quick and efficient

Quick and easy to use! Select times and dates of your crossing and the site will find the best matches for you.

Very easy to use, the booking process was clear and hassle-free

Great service, very friendly staff & excellent value

Website very easy to navigate, booked my ferry within 5 mins

No problems with the booking, it was straitforward and easy to follow

Quick and easy to book. Will definitely use it again

Very good service so far

Fast and efficient service.

Simple, concise, easy! Thank you!!!

Great way to travel between cities in Italy

Easy to book and use electronic tickets.

Great experience. Will use the service again the next time we visit Naples.

Good, accurate and fast service

Very easy to book and confirmation of tickets arrived by return Unfortunately our first ferry was cancelled due to weather. Applied for a refund on line and again confirmation received straight away and refund received promptly. Very efficient. Would recommend and would always use for my tickets

Booking was fast and easy. Works great on mobile phone brown it not so good on the IPad browser. Also the payment processor was confusing as the language changed to Spanish.

If it was canceled early, why did you allow tickets to be purchased?

Ok-Ferry replies:

Dear Customer, we are sorry for the inconvenience but unfortunately the company after your purchase decided to close the races due to bad weather. Best Regards, The team of Traghettilines.

I was very pleased with how easy this was. I am putting this trip together very quickly and your response time was appreciated.

Very happy with on line efficiency. Good to have everything covered before our day to Capri and Sorrento via Naples. Smooth transaction

Great booking service, easy to use and tickets arrived by email in minutes

Charging a 20% premium for on-line pre booking is scandalous! I only used your service because there was no other option.

Ok-Ferry replies:

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Terrible. made a mistake on booking date and phoned immediately. They would not do anything. BEWARE. Make sure before you book. Because if you make a mistake. They will do NOTHING.

I need invoice

When travelling hard to print tickets. Would prefer electronic copy. Thank you!

Very good - quick response with a query. Easy to book!

Fast and efficient system

I received an e-mail with the outbound ticket within a few minutes; however, the return ticket (Capri to Naples on 11/10 at 11:20 has not arrived. Fortunately, I have the receipt so maybe I will be able to convince someone in Naples to issue the missing ticket.

Ok-Ferry replies:

Dear Customer, We inform you that you find a return ticket on your email adress, check and print it to show at the pier. Best regards, Staff Ok-ferry

Excellent service! Easy to use and very prompt in follow-up with booking confirmation.

Straight forward booking tool with quick confirmation. Would recommend using the online service.

How do you print tickets when on holidays? We don’t have access to printer

The reservation process was very easy. I will be making two more ferry reservations soon. Thanks.

Great service

Sorry but it was more expensive (+30%) than checked from other services!? Booking was ok but some confusions came when there is ferry trips in different directions mixed together each after each. So I was not sure did reserve/book the right one?

Ok-Ferry replies:

Dear customer, as per ours phone conversation, we confirm you that your resrvation has the best price on-line, you bought a ticket on the web site www.ok-ferry.com and thanks to promotional code of your Hotel you paid 20% off a regular ticket. Best regards Ok-ferry

Very Good service. Quick and secure!!

Quick service, simple web access, 5stars. Thank you :)

Good price and easy to use. Tickets arrived within minutes of payment. Would recommend.

Very quick efficient service, booking was clear and straight forward, thank you.

Yes the booking process was very easy & very clear instructions

Easy to book