Mediterranean ferry's booking center


REVIEWS, OPINIONS AND COMMENTS OF OK-FERRY CUSTOMERS

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING: 4,73

Valutazione globale recensioni Traghettilines

Based on 1491 reviews
since May 2015

97% of our customers recommend our service to their friends.

Website easy to navigate, excellent service, prompt response

Service is fast, easy and efficient

Very content.

so far so good. Haven't left yet. we shall see how my departure goes.

I'll ride again.

Booking fee of €5 is to high ,you have a monopoly so you have no choice but to book with you

Ok-Ferry replies:

Dear customer, we thank you for your feedback. We remind you that our booking fees are applied to support the running costs because Ok-Ferry is an intermediary between the ferry company and the customer. This fee also permits us to have an available staff 7 days out of 7 always ready to respond to every necessity of our customer, at any time. We are available for further questions and information Best regards The staff of Ok-Ferry

quick and easy

Very clear and easy to make the reservations.

Availability request straight forward and easy to access. Very easy booking process with only the essential questions to answer. Super quick confirmation and I've already received my tickets - all in about 20 minutes. And I'm located on the other side of the world in New Zealand!! Very easy and impressive. Thank you!!

It is a very good ans expedite service. Very user friendly.

A quick and direct process of booking, with all data well explained and keeping measures of security during using credit card for the reservation.

Fast, clear and client-friendly service

Fast,easy and efficient service. Highly recommend

When I finally found your web site, everything was easy. The booking fee was a little less than one of the competitors.

Fantastic service, easy to understand and to book.

Booking online worked great, however it was not made clear that these are not real 'tickets' but you still have to go to the ticket office to get your boarding pass. What is the point of booking online if you still have to wait foe your ticket at the port? This is for just a 30min ferry, why would you make it so complicated like an airport?!

Ok-Ferry replies:

Dear customer unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. thank you, Ok-Ferry staff

Human response was quick & efficient, but both bookings needed to be revised a/c incorrect/incomplete information generated on the original tickets. Need to be correct the first time.

Ok-Ferry replies:

Dear customer, we inform you that our office provided to send you by e-mail the tickets required for the embarquement. Best regards Ok-ferry staff

Reservation system worked very well. We look forward to our trip next month, hoping for the same level of excellence.

It was very easy to book the ferry service. One suggestion, I needed to make 3 one way tickets and had to start over each time. It would have been a little easier if I could have reserved all 3 together and inputted our names and credit card info once. But not a big deal.

easy smooth transaction

It was a very easy process and very quick! If all goes well when we get to the port, I will be ecstatic! This was one of the easiest reservations of the entire trip.

Good service. Easy to use. Ideally if the booking can include the ticket itself and not just the voucher to avoid standing in line at the day of travel to pick-up the ticket. Thanks

Ok-Ferry replies:

Dear customer, unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. thank you, Ok-Ferry staff

Your service is prompt and user-friendly. I would like to book through you whenever I visit Italy. Dr Jitendra Kumar Rajgor, Ahmedabad, India.

Very easy to use website and confirmation and tickets were received within 5 minutes.

Excellent, fast and reliable, instructions all very clear!

The website is user-friendl/easy to navigate. I could search options and reserves tickets easily.

I booked several tickets online and I liked very much the service. It was intuitive and fast.

Very easy to use.

very good

Very clear, quick and simple.

Very good!

Wonderful and fast. We tried purchasing tickets through another site but was difficult to do so we gave up. Glad we found ok ferry.

I got the tickets allright. I got confused about all the paperwork and th differences in the tickets for the round trip. (different logos and presentation.) I tried to get someone on the phone but for 10 minutes nobody was anwering. I gave up! The rest went OK

Ok-Ferry replies:

Dear customer, as our phone conversation we have made sure that you have received the tickets you have purchased for. Best regards, Ok-Ferry staff.

Good site, very friendly and easy to book and buy a service. Well done. Thank you!

bad reservation experience, check Trainline.com

It would be nice if by the time the reservation is paid for, the ferry schedule is already guaranteed. We made reservation and paid for the boat tickets only to be told after the fact that our chosen time is already fully-booked and that we have to pick a different time slot 1-hour earlier than we would have wanted.

Ok-Ferry replies:

Dear Customer, we are sorry for your feedback and we kindly inform you that we have received the payment 6 hours after the request and that the company at that moment has completed the availability for the route and the time of departure you choose. We remain at your disposal for any clarifications you may need. Kind regards, Ok-Ferry Staff

excellent service

This service seems to work well though I believe that the Booking Fee is excessive at 20e

Ok-Ferry replies:

Dear customer, we thank you for your feedback. We remind you that our booking fees are applied to support the running costs because Ok-Ferry is an intermediary between the ferry company and the customer. This fee also permits us to have an available staff 7 days out of 7 always ready to respond to every necessity of our customer, at any time. We are available for further questions and information Best regards The staff of Ok-Ferry

service was excellent good to figure out ferry rides and accurate information the booking was easy and received email immediately HIGHLY RECOMMEND

Great and quick service! Highlly recomended! :)

Thank you for easy access to your website. My tickets are printed and i'm looking forward to my trip.

Quick and easy service. Only perhaps update the car option with new models. Otherwise fast and easy

Your service was superior. Easy to understand and book! Thank you!

Great service. Very convenient

IT was verre easy to book . IT is the first time that we sail with your compagnie so we wil see about the service ...

Efficient and easy to use website

I had checked a number of sites, looking for ferry tickets, they were difficult to navigate. I had almost given up on my dream of visiting Capri, until I tried this site. It was so easy, I managed to navigate it on my iPad. They also accept PayPal which is my preferred method of payment. The tickets were in my email, ready to print within minutes. Thank you!

very nice and fast service. Vouchers in my email in pdf format.

I haven't actually gotten on a boat yet... but the process of bookings was very simple and straight forward. I made one error on one of my reservations and OK Ferry responded very quickly to the updated information I gave them.

There was a problem with the names on the booking. Some of the first names and surnames were mixed up on the tickets. Some were correct. We were quite certain they were all entered correctly. I will need to contact you to do the corrections.

Ok-Ferry replies:

Dear Customer, we kindly inform you that on your ticket there are the correct data inserted during the online booking. You can check it in your booking summary not valid for boarding. We also inform you that you have not to change your tickets and that you will not find troubles at the boarding. Kind regards, Ok-Ferry Staff