Reviews, opinions and comments of ok-ferry customers - page 11

Mediterranean ferry's booking center


Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.


4,79 / 5

Valutazione globale recensioni Traghettilines

Based on 17594 reviews


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Pollice su recensioni 98% of our customers recommend our service to their friends.

Surprised that we need to print the tickets, which is i bit complicated since we are on vacation and do not have ready access to a printer.

Easy to use service and straightforward with instant results and updates

Very easy to use, was happy with my booking - thank you!

You offered tickets, I have got vochers, not tickets. thats a totally different story. very expensive administrative costs, only vochers not tickets, thus you have to go to the ticket office, very poor and time consuming process

Ok-Ferry replies:

Dear customer, we thank you for your feedback and we confirm that some companies do not sell tickets valid for boarding but only vouchers that have to be converted into boarding pass at the ticket-office. This is a condition dictated by the Maritime Company itself, not dependent by our reservation center. The reservation guarantees prices and availability. We remain available for others nformations. Best regards, Traghettilines

Very easy to book online. Immediate confirmation. Very pleased.

Very efficient and quick to reply. Thank you

Easy and fast

I found the booking and payment system very easy to use apart from me inputting the incorrect day of travel! When I discovered this I quickly telephoned the call centre and within minutes the problem was resolved with no fuss and I was dealt with very efficiently and professionally. Many thanks!

very easy to use! thank you!

The booking system was easy to use and it is wonderful to be able to book ahead to avoid hassles. Thank you.

This web site is very comfortable and booked is very fast and easy

excellent fast service

Very good service. Fast and efficient.

10********** Excellent website, great communications, fast confirmation received. Looking forward to my one day trip to Sorrento, using "Alauro" Italy!~ CAO Bella!!!!~

The website was quite easy; however one thing I would say is that I am not well versed in Italian and the outward ferry confirmation was Italian .. which is understandable but I would have a selection for language;the website is very efficient and easy to navigate. I would recommend it to other travel agents. Jean

Good Afternoon The service was very easy to use and quick confirmations. Timetables were listed with pricing so you have no questions at all I would highly recommend to everyone. Thank you so much Lorna

Very Simple to use

great job

Ms. Amber is very very kind and so helpful to me. She is perfect!!! I so appreciate to her service.

Web site is excellent, easy to navigate clear and precise. My only issue is that ticket's issued via e-mail should allow direct boarding of the vessel. Booking on line was to avoid crowds, but visiting the ticket office for boarding passes will involve lining up with the crowd

The online booking service did not work properly when I tried to book. I then had to enter my card details later and then, even later, I had to give our names for the tickets. However, it seems you were aware of the problems and these could be easily resolved by e-mail.

Ok-Ferry replies:

Dear customer, thank you for your feedback and we inform you that our Call Center, in case of technical problems, is available every day from 08.00am to 08.00pm at number +39 0565.912191. Best regards, Traghettilines

Very easy. Would just like to be able to book multiple tickets at once.

I was looking to book to go to Positano I found the website clear and was well informed with times of ferries to and from Positano when they left and when they pick you up the prices where well informed and the times between 40 mins 1hr and a half etc. All steps where clear and Informative I like the option of insurance agianst cancellation and a refund if this occurs

Unable to print tickets from the email. Please resend the link so I can print them. Thank you!

Ok-Ferry replies:

Dear customer, we inform you that we have just sent your vouchers one more time. Best regards, Traghettilines

Very quick and easy booking process and good to have instant confirmation.

Excellent booking service. Very user-friendly interactive website allowing me to check a variety of options before finally making the booking.

The service was very easy and convenient to use. Thank you!

Very easy to use! Thank you!

It was very easy and very fast to book

My only issue is that booking from a non-Italian credit card proved difficult. I'm still not sure if I booked two times for the same day. Other than that, perhaps an explanation of "extra luggage" would be helpful. My partner and I are traveling with two, small carry-ons -- would they have been permitted without a fee? Otherwise, I'm satisfied. Grazi!

Easy and fast!

Great site

The website was easy to use; but, I did not find info regarding my bag would be considered “extra luggage”.

Yes very good service will be back for more tickets

Amazing service!

Your website is very easy to use, very clearly communicated and l would be happy to recommend your service to anyone

I found the web site easy to navigate. Liked the simplicity of the schedule. Lots of information available. Would just have preferred to have pricing shown in Cdn dollars. Would save the trouble of having to convert. Just overall pleased that this service is available as travelling in Italy can be difficult at times. Would use again if ever back in the area.

Good Service. Easy to access for booking!!

Very easy online booking and we were able to book ferry times that were not available or blocked-out on other website.

Very easy to navigate the website and prebook our round trip ferry tickets.

Is very easy to book and pay the tickets, is safe and you can trust that you are going to recive the print tickets fast to your e mail. Happy to choose OK FERRY

Very Nice


The preview page of the payment should have a back button to go back and change the payment. Right now user has to start from the email link all over again if they need to change something

simply a great service all booked with no hassle thankyou

Very efficient,fast and punctual service!

Great, easy site to book ferries! Quick transaction, and received boarding passes within minutes!!! Simplified another task on my trip to Italy. Many thanks!

Good service. I'm glad there's a way to book online instead of risking it the day-of. The email had some errors in English. Also, it would be helpful if the ticket had a map showing where the ticket office is at the port.

Very Slick , booked from our iPhone while having a Cappuccino in Salerno . Walked up to a Mailboxes Ect and Air Droped to a printer for .20€ Took I’ll of 15 mins .

Booking was fast and easy. The website could have explained what "extra luggage" meant, but besides that small detail I would book through them again.