Reviews, opinions and comments of ok-ferry customers - page 11

Mediterranean ferry booking center


Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.


4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 19228 reviews


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Pollice su recensioni 98% of our customers recommend our service to their friends.

An improvement would be a quicker response in emailing tickets, for example when booking with Trainline, a confirmation email was sent immediately confirming booking. Having to wait overnight for tickets to arrive keft me feeling indirect of the online booking had been successful.

Quick and good

Fast and efficient.

me ha parecido un servicio correcto, he tenido algún problema debido a que inicialmente viene en ingles y no lo traduje al castellano ,pero todo solucionado, tampoco queda claro si lo haces on line, el tener que pasar por la ventanilla de compra de billetes antes de la salida, pensaba que con el billete electrónico ya era suficiente

The online purchasing system makes buying very easy, CONGRATULATIONS for the job.

Very user-friendly and promote thanks

Very easy, very quick and responsive. Thank you.

Very good service online. Perfect for organizing trip. I recomend it at all.

Really easy to navigate- no detailed registration required and efficient payment processing. A very easy booking site- just what you need when on holiday!

Very good. I don’t speak Italian, but it was easy enough to go through the process because you provided an English option. Thank you!

It is not clear on the website that you have to be at the dock already 30 minutes before departure to exchange the tickets to boarding passes. Likewise it is unclear what the insurance covers before it is bought. Otherwise the service is quick and clear.

Ok-Ferry replies:

Dear customer, we thank you for your feedback and we confirm that some companies does not sell tickets valid for boarding but only vouchers that have to be converted at the ticket-office. This is a condition dictated by the Maritime Company itself, not dependent by our reservation center. The reservation guarantees prices and availability. We remain available for others informations. Best regards, Ok-Ferry

Easy booking service.

Very easy to book tickets from the US. No stress about getting a seat!

Easy to use website and good choice of service.

Easy to understand how to book and quick response in the email

best site i have ever used for booking ferries and cheapest option compared to other ferry sites, use this one definately!! really quick response time, easy to use, user friendly, clear and simple.. and all tickets are emailed too.. fabulous!

The website was easy to use

Good web site easy to use, excellent service

Very easy and efficient

Straightforward and useful service. Thanks.

wonderful, this was easy to do grazie grazie

Great site, simple to use. Insurance a bit "tricky"

Easy and quick. Bravo.

Very good service.

Everything worked very smooth. Thank you

Very user friendly. Clear, informative, and I hope, accurate.

Easy to find the right tickets, took no time at all.


Booking experience is, sorry to say, average at best. At least I would appreciate to book 3 legs in a ferry journey in one go (eh Milazzo - Stromboli - Salina - Milazzo) without two booking procedures and fees. Ideally, you extend this service to include the shuttle CTA to Milazzo. So, I press recommend only because the information is at one place. Kind regards, Stefan

Easy to use and book!

I used the English version of the site and it was very easy to use and understand. I only wish they mentioned you need to be at all of the ferries 30 minutes early before the booking is complete, and not just in the confirmation email.

Booking was easy and informative,looking forward to my trip to capri to naples on the 18th.

Whilst my wife and I are regular visitors to Sorrento and have used the ferries to Capri and other destinations such as Naples, Ischia and the Amalfi Coast many times in the past, this is the first time I have used the OK ferry 's booking centre. The online system is easy to use with fast response time. Documentation is good and whilst my Italian is limited, I was able to understand the forms.

Easy online.

Efficient service

Very prompt service. Easy to use.

Very good service - easy to use and quick response with tickets to e-mail within minutes. Only downside is tickets are in Italian so a little difficult to check if you're not completely familiar with the language. Otherwise - excellent

Service was great! I accidentally booked my tickets in reverse order and within 10 minutes a friendly representative called me to confirm that my times were correct.

Very easy transaction. One suggestion would be to explain your luggage policy more prominently.

Quick and easy service for booking. Booked my ferry tickes to Capri in couple of minutes. Best website I could find so far.

Clear, quick easy to use service! Thanks!

Excellent service overall. The website is easy to navigate, full information is provided on schedules, routes and fares. Additional value add services are offered at the end of the transaction. Our tickets were delivered very promptly.

Fast and clear.

Quick easy and great to navigate


Worked well. Quite simple and straightforward

We are traveling for the first time to you, celebrating our 30th anniversary and found your service to be easy to understand and to use! Thank you!

Clear concise info on website. Easy to navigate, and book. Would recommend.

Second transaction with this site and it was as simple and quick as the first time. I love it1

Great website. Easy to use. Customer service is very helpful and I will be using you again.