Mediterranean ferry's booking center


REVIEWS, OPINIONS AND COMMENTS OF OK-FERRY CUSTOMERS

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING: 4,73

Valutazione globale recensioni Traghettilines

Based on 1492 reviews
since May 2015

97% of our customers recommend our service to their friends.

There was a problem with the names on the booking. Some of the first names and surnames were mixed up on the tickets. Some were correct. We were quite certain they were all entered correctly. I will need to contact you to do the corrections.

Ok-Ferry replies:

Dear Customer, we kindly inform you that on your ticket there are the correct data inserted during the online booking. You can check it in your booking summary not valid for boarding. We also inform you that you have not to change your tickets and that you will not find troubles at the boarding. Kind regards, Ok-Ferry Staff

The booking service was greatful !!!

Very easy to book our ferry tickets from Sorrento to Capri..Immediate confirmation and the email provided all necessary documents.

Easy to use and lots of options!

A very quick and efficient service

Your service has been excellent !! I had so many questions back and forth and you answered them all thank you! Liz

Very clear and quick process to book the ticket

Perfect!

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Great. Clear and fast booking. Cheapest ones.

Excellent. Fully satisfied.

Reservation worked fine. For some reason, my initial use of a Visa card didnt work, and I could not call the phone number provided. I was successful using a Master Card.

excellent

Can you email my tickets in English language?

Ok-Ferry replies:

Dear customer, we thank you for your feedback, we kindly inform you that unfortunately the ferry company that you have chosen does not issue voucher in english. We will forward your feedback to the ferry company. Best regards- Staff from Ok- Ferry

Seemed very efficient. Look forward to the trip.

Absolutly first class. Reservations took less than 5min.

Very good !!!!

We have booked tickets a few times with OK Ferry, and I am very very pleased with thoroughness and accuracy. Wonderful, great service!!

Great and quick service.

Service was great! Tickets arrived by email. I'd recommend to others.

i was very happy with the ease of your service... i just don't understand the following on my ticket.. what is a deck accommodation and what is a pullman seat??? thank you madeline wolfson

Ok-Ferry replies:

Dear customer,we thank you for your review and we inform you that "Deck accomodation" and "Pullman seat" have the same significant on board of hydrofoil reserved, and means you stay inside of it seated. Best regards, OkFerry staff

Perfect

Excellent service and very easy to book.

Easy to navigate website and effortless booking and payment process!

Easy to use.

It was very satisfactory!

Very easy to use and effiecnt service. Only confusing factor was that some ferry times don't seem to be bootable on line.

Great website!

The online reservation was fast and easy. Tickets were emailed instantly. Hoping for a smooth boarding experience as well! Thank you

Very easy to use - thank you (Grazie)

Very good

Easy to use service with great communication, looking forward to our trip to Capri.

Online Booking fast and efficient.The booking fee is high.Its should be have 2 diffrent ticket counter service at Sorrente port.1 for client online booking to exchange their boarding pass,other for those without reservation.Please feedback this problem to the CAREMAR management..Thank you

Ok-Ferry replies:

Dear customer, we thank you for your feedback. We remind you that our booking fees are applied to support the running costs because Ok-Ferry is an intermediary between the ferry company and the customer. This fee also permits us to have an available staff 7 days out of 7 always ready to respond to every necessity of our customer, at any time. We are available for further questions and information. We are going to forward your suggestions to the ferry company. Best regards, Ok-ferry staff.

Easy and fast booking!

Very easy and friendly to book.

Very quick, precise and professional. Just not clear if baggage is included or if not, how to add to booking.

Ok-Ferry replies:

Dear customer, we thank you for your review and we kindly inform you that with your voucher now, you can carry with you a 50x30x15cm dimension's luggage. In case you have a bigger luggage, we inform you that you can easily buy the extra measure at the counter at the port. Best regards, Ok-ferry staff.

Very simple and fast

The system was extremely easy to use and find exactly what you needed

Very easy to book online, so very satisfied.

Excellent service as when I originally booked, transaction failed and then I did not have time to re-book but I was called and the person explained that return ferry was fully booked but we re-organised the return on the phone and it was all very easy, so thank you for your attention.

Very quick and easy

After bokning my ticket at Ok-ferry.com I checked the price at ferry companies site and realised that I paid 10euro additional in booking fee on ok-ferry.com. That is a lot for tickets for 45 euro. Dissapointing.

Ok-Ferry replies:

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

no problem finding all the information and making the reservations, hope the service is also as smooth!

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Easy to book

Booking was quick and easy. I received my ferry tickets in minutes. Thank you for such excellent service.

5 stars! Very easy and clear website to use, very quick and friendly for tourists. Thank you!

Easy booking thankyou!

It was so easy to purchase my ferry ride.

Easy to navigate and book tickets