Mediterranean ferry's booking center


REVIEWS, OPINIONS AND COMMENTS OF OK-FERRY CUSTOMERS

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING: 4,69

Valutazione globale recensioni Traghettilines

Based on 1070 reviews
since May 2015

96% of our customers recommend our service to their friends.

The communication is good and prompt but we have no tickets attached?

Ok-Ferry replies:

Dear Customer, we kindly inform you we have just forwarded your tickets by email once again. Thank you, the Staff of Ok-Ferry

very accessible page, unhandy when you want to change place,day and hour of departure that you have to reinfill all the data

When I got to the ferry, the crew would not accept the ticket I printed out that I received from you. They said I had to go to the ticket window to exchange it for a ticket. The email clearly said these were tickets. On the page I printed, it said "hand this to the crew member". No where did it say I had to stand in line to exchange it for a real ticket. I almost missed my ferry in line.

Ok-Ferry replies:

Dear Customer, as reported on the voucher "it is mandatory to perform the check-in at the port offices". This notice is marked on the voucher below the tarif's detail. Thank you, the Staff of Ok-Ferry

Very pleased with service and website was easy to manoeuvre

best service and hight qualyti

Everything was handled quickly. Notifications were received promptly. The only difficulty was my credit card company which initially blocked the transactions since they were an international purchase. Once I gave my credit card company the go-ahead, the tickets were received promptly! Correspondence was prompt and the person with whom I dealt was courteous and professional.

Excellent service !!! I was even able to speak to someone on the phone !! Can't wait to take my trip to my Family in Salerno from Sorrento via LaBella marina !!!

Amazing, quick service!!

Very easy website - to order tickets - paid tickets on line - and tickets were emailed to me to print. A very easy and good website.

An excellent service, thank you - simple, clear, fast and safe.

Excellent way to book tickets simple and easy to use system with brilliant customer services.

Website is clear and easy to use.

EASY TO PROCEED,

Great service when booking our tickets. Due to the international transaction our credit card company denied our booking request twice and both times the team reached out to let us know as well as provided possible solutions. So far great service and looking forward to our trip over to Capri! Thanks for the great customer service!

Reservations were easy peasy

It worked and that is all one wants. Great

just a shame about the booking fees!

Excellent.

Easy to use.

Booking ferry tickets was quick and simple. I am happy I used OK FERRY booking center.

The website is well organized and easy to understand. The tickets were emailed immediately and are accurate. This transaction was totally hassle free!! Thank you for making one step of our trip to Italy so simple.

XXXX

It would be useful (also to the benefit of this service) to provide the online forms in different languages.

Fast and precise. I received my tickets in less than 5 min.

You have been super efficient and fast!!Bravoooo!!!

Friendly site, no problems !!

I haven't received the two tickets reserved. Only Capri-Sorrento ticket was sent, still missing Naples-Capri ticket. Thank you.

Ok-Ferry replies:

Dear Customer, we have just forwarded your tickets. Please check your email box. Should you need any further information do not hesitate to contact us, the Staff of Ok-Ferry

Everything is fine

Fast and good service👍

Is very good!

Excellent.

Great service that would have been even better if it was clearer how the baggage rules apply. When do you need to book accessory extra baggage. Orherwise - well done boys an girls!

Very easy to book the hydrofoil. I was in a time crunch and this definitely took the pressure off.

Website is user-friendly

Reservation system works fine. Only one rebuke: in drop down list of countries is not present my country - Czech Republic.

-

Very quick and easy with tickets emailed immediately

It was a great website and very easy to book online. Look forward to the ferry ride on the Amalfi coast.

Very easy to use and received the email with the tickets promptly. Would use again

It was a good experience. Thanks!

It's great that these can be booked online. Two remarks though. Why the extra €10 booking charge? If already, it should be cheaper to buy online, since it can save employees' time. Secondly, it's a shame there is still a need to go the booth to get the actual tickets. What if there's a line? WHy not give definitive tickets one can immediately use?

Ok-Ferry replies:

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Very easy!

Very good !

thnks

Excellent service

The online service was efficient however, I thought the service charge was expensive at 12 euros.

All good. Very quick

Easy booking. Confusing with baggage allowance as you don't get to choose extra bags for some fares and then sometime other times you have to book. I did have to change dates and that was ok except had to pay extra.

Ok-Ferry replies:

Dear Customer, we kindly inform you that different schedules mean different ferry companies operating the chosen route and not all the ferry companies demand an extra fee for baggages. Best regards, the Staff of Ok-Ferry

EASY QUICK SERVICE. THANK YOU

I appreciate very much that booking can be done in English instead of Italian language.