Reviews, opinions and comments of ok-ferry customers - page 12

Mediterranean ferry booking center


Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.


4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 18276 reviews


80% Complete (danger)
80% Complete (danger)
80% Complete (danger)
80% Complete (danger)
80% Complete (danger)
Pollice su recensioni 98% of our customers recommend our service to their friends.

Good Afternoon The service was very easy to use and quick confirmations. Timetables were listed with pricing so you have no questions at all I would highly recommend to everyone. Thank you so much Lorna

Very Simple to use

great job

Ms. Amber is very very kind and so helpful to me. She is perfect!!! I so appreciate to her service.

Web site is excellent, easy to navigate clear and precise. My only issue is that ticket's issued via e-mail should allow direct boarding of the vessel. Booking on line was to avoid crowds, but visiting the ticket office for boarding passes will involve lining up with the crowd

The online booking service did not work properly when I tried to book. I then had to enter my card details later and then, even later, I had to give our names for the tickets. However, it seems you were aware of the problems and these could be easily resolved by e-mail.

Ok-Ferry replies:

Dear customer, thank you for your feedback and we inform you that our Call Center, in case of technical problems, is available every day from 08.00am to 08.00pm at number +39 0565.912191. Best regards, Traghettilines

Very easy. Would just like to be able to book multiple tickets at once.

I was looking to book to go to Positano I found the website clear and was well informed with times of ferries to and from Positano when they left and when they pick you up the prices where well informed and the times between 40 mins 1hr and a half etc. All steps where clear and Informative I like the option of insurance agianst cancellation and a refund if this occurs

Unable to print tickets from the email. Please resend the link so I can print them. Thank you!

Ok-Ferry replies:

Dear customer, we inform you that we have just sent your vouchers one more time. Best regards, Traghettilines

Very quick and easy booking process and good to have instant confirmation.

Excellent booking service. Very user-friendly interactive website allowing me to check a variety of options before finally making the booking.

The service was very easy and convenient to use. Thank you!

Very easy to use! Thank you!

It was very easy and very fast to book

My only issue is that booking from a non-Italian credit card proved difficult. I'm still not sure if I booked two times for the same day. Other than that, perhaps an explanation of "extra luggage" would be helpful. My partner and I are traveling with two, small carry-ons -- would they have been permitted without a fee? Otherwise, I'm satisfied. Grazi!

Easy and fast!

Great site

The website was easy to use; but, I did not find info regarding my bag would be considered “extra luggage”.

Yes very good service will be back for more tickets

Amazing service!

Your website is very easy to use, very clearly communicated and l would be happy to recommend your service to anyone

I found the web site easy to navigate. Liked the simplicity of the schedule. Lots of information available. Would just have preferred to have pricing shown in Cdn dollars. Would save the trouble of having to convert. Just overall pleased that this service is available as travelling in Italy can be difficult at times. Would use again if ever back in the area.

Good Service. Easy to access for booking!!

Very easy online booking and we were able to book ferry times that were not available or blocked-out on other website.

Very easy to navigate the website and prebook our round trip ferry tickets.

Is very easy to book and pay the tickets, is safe and you can trust that you are going to recive the print tickets fast to your e mail. Happy to choose OK FERRY

Very Nice


The preview page of the payment should have a back button to go back and change the payment. Right now user has to start from the email link all over again if they need to change something

simply a great service all booked with no hassle thankyou

Very efficient,fast and punctual service!

Great, easy site to book ferries! Quick transaction, and received boarding passes within minutes!!! Simplified another task on my trip to Italy. Many thanks!

Good service. I'm glad there's a way to book online instead of risking it the day-of. The email had some errors in English. Also, it would be helpful if the ticket had a map showing where the ticket office is at the port.

Very Slick , booked from our iPhone while having a Cappuccino in Salerno . Walked up to a Mailboxes Ect and Air Droped to a printer for .20€ Took I’ll of 15 mins .

Booking was fast and easy. The website could have explained what "extra luggage" meant, but besides that small detail I would book through them again.

Easy to use, comfortable. A "Back" button would be great in all phases of the order.

Hello: Why cannot I not also purchase my return ticket at the same time? That would be very helpful for a one stop transaction.

Ok-Ferry replies:

Dear customer, we thank you for your feedback and we confirm that you can book round-trip tickets on our systems. Our call center is available every day from 09.00 to 20.00 at the number +39 0565 912191. Best regards, Traghettilines.

Fast and reliable. Thank you

seems fast and efficent. shall look forward to the jouney

Booking with ok ferry was without incident and the site and prompts were user friendly. I would highly recommend this ferry's booking center

Good easy process for booking ferry

Very quick and easy to book. No language issues.


Very easy and quick transaction!

Quick and easy!

Easy to use. All of the baggage is attached to one passenger, but other than that, all looks good!

I had an issue with the payment (the credit card was rejected) and the issue was solved quick and smoothly (based on automatic emails)

Never received my tickets Horrible system

I live in the US and purchase tickets for 5 persons. This company was very organized and responsive. They answered several of my questions and responded within a day to my email. Fabulous service

At this point in time I will say bravo!! Easy to book, schedules great, prompt responses. Well done. Looking forward to our ferry rides.