Reviews, opinions and comments of ok-ferry customers - page 12

Mediterranean ferry booking center


Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.


4,79 / 5

Valutazione globale recensioni Traghettilines

Based on 17853 reviews


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Pollice su recensioni 98% of our customers recommend our service to their friends.

Yes very good service will be back for more tickets

Amazing service!

Your website is very easy to use, very clearly communicated and l would be happy to recommend your service to anyone

I found the web site easy to navigate. Liked the simplicity of the schedule. Lots of information available. Would just have preferred to have pricing shown in Cdn dollars. Would save the trouble of having to convert. Just overall pleased that this service is available as travelling in Italy can be difficult at times. Would use again if ever back in the area.

Good Service. Easy to access for booking!!

Very easy online booking and we were able to book ferry times that were not available or blocked-out on other website.

Very easy to navigate the website and prebook our round trip ferry tickets.

Is very easy to book and pay the tickets, is safe and you can trust that you are going to recive the print tickets fast to your e mail. Happy to choose OK FERRY

Very Nice


The preview page of the payment should have a back button to go back and change the payment. Right now user has to start from the email link all over again if they need to change something

simply a great service all booked with no hassle thankyou

Very efficient,fast and punctual service!

Great, easy site to book ferries! Quick transaction, and received boarding passes within minutes!!! Simplified another task on my trip to Italy. Many thanks!

Good service. I'm glad there's a way to book online instead of risking it the day-of. The email had some errors in English. Also, it would be helpful if the ticket had a map showing where the ticket office is at the port.

Very Slick , booked from our iPhone while having a Cappuccino in Salerno . Walked up to a Mailboxes Ect and Air Droped to a printer for .20€ Took I’ll of 15 mins .

Booking was fast and easy. The website could have explained what "extra luggage" meant, but besides that small detail I would book through them again.

Easy to use, comfortable. A "Back" button would be great in all phases of the order.

Hello: Why cannot I not also purchase my return ticket at the same time? That would be very helpful for a one stop transaction.

Ok-Ferry replies:

Dear customer, we thank you for your feedback and we confirm that you can book round-trip tickets on our systems. Our call center is available every day from 09.00 to 20.00 at the number +39 0565 912191. Best regards, Traghettilines.

Fast and reliable. Thank you

seems fast and efficent. shall look forward to the jouney

Booking with ok ferry was without incident and the site and prompts were user friendly. I would highly recommend this ferry's booking center

Good easy process for booking ferry

Very quick and easy to book. No language issues.


Very easy and quick transaction!

Quick and easy!

Easy to use. All of the baggage is attached to one passenger, but other than that, all looks good!

I had an issue with the payment (the credit card was rejected) and the issue was solved quick and smoothly (based on automatic emails)

Never received my tickets Horrible system

I live in the US and purchase tickets for 5 persons. This company was very organized and responsive. They answered several of my questions and responded within a day to my email. Fabulous service

At this point in time I will say bravo!! Easy to book, schedules great, prompt responses. Well done. Looking forward to our ferry rides.

A great service website.

Very clear and thorough

Excellent and very efficient. An easy experience.

easy and fast!

Easy and fast way to pay tickets !

Very good thanks!

Very easy to complete and reasonable price

The booking experience was good, no problems and straight forward, no problems. We are yet to board our ferry so cannot comment or rate the full service.

Very quick to respond, able to provide other options when original option was not available. Would definitely use this service again

Do I really have to print my tickets?? On a boat with no printer. If no - 5 stars & recommendation If yes- no stars or recommendation

Ok-Ferry replies:

Dear Customer, for the Company that you have booked, you do not need to print the vouchers. Simply show the Company vouchers during the mandatory check-in at the ticket office at the port.

only received half of my reservation vouchers. I received the Capri-Sorrento portion but not the Sorrento-Capri portion. Very frustrating. Please advise.

Easy and quick. five stars

Your reservation system is very easy to navigate and very responsive. I m extremely impressed with it!

It is all good, the only thing is that the airline companies do not require that we change the boarding card at the airport, we print it at home. It would be much easier if this is the case, it will save us time. I suggest that you would look into that option. Thank you

Ok-Ferry replies:

Dear customer, unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. thank you, Ok-Ferry staff

Very satisfied, good website, simple booking process, efficient response with tickets.

yes great service quick replies and delivery of tickets

There should be information about baggage. Is baggage allowed? If yes, how much? There is only an option to select extra baggage as an accessory. What does 'extra' mean?

Ok-Ferry replies:

Dear customer, we kindly inform that on the ticket's price is included one luggage. Any luggage bigger then the standard measures or any other luggage would be considered as an "extra luggage". In the case that you should add an extra luggage once the ticket has been issued, you can buy the extra luggage at the port. We also remind you that, beside the booking summary, there are our call center's phone number in order to be assisted. Best regards, Ok-Ferry staff.

Fantastico!!!! We made a booking error, e mailed to your office, within minutes we got a call back and Mattia reversed it to what we needed. That is why we keep coming back to Italy!! Grazie Molto