Mediterranean ferry's booking center


REVIEWS, OPINIONS AND COMMENTS OF OK-FERRY CUSTOMERS

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING: 4,73

Valutazione globale recensioni Traghettilines

Based on 1492 reviews
since May 2015

97% of our customers recommend our service to their friends.

Very easy and straight forward web site to book Ferry tickets, I would highly recommend this web site

I have just booked tickets online but entered an incorrect email address. I was able to amend it easily on the website and have now received my tickets. Very happy.

It would be great it tickets are also in English (in addition to other languages). The booking fee is quite high.

Ok-Ferry replies:

Dear customer, we thank you for your feedback. We remind you that our booking fees are applied to support the running costs because Ok-Ferry is an intermediary between the ferry company and the customer. This fee also permits us to have an available staff 7 days out of 7 always ready to respond to every necessity of our customer, at any time. We are available for further questions and information Best regards The staff of Ok-Ferry

Very straightforward, Easy to navigate.

why do i have to pay booking fee? i can't understand

Ok-Ferry replies:

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Excellent, user friendly!

I have 2 times now, and everything was easy, and no problems.

Perfect.

Very efficient service - I was very impressed.

PT-BR - O serviço prestado é muito bom, extremamente simples e rápido. Recomendo fortemente. Muito Obrigado IT - Il servizio è molto buono, molto semplice e veloce. Consiglio vivamente. Grazie mille ENG - The service is very good, very quick and easy. I recommend.

Very fast and efficient booking. Got a free wine voucher as compliment.

Easy to navigate. Only problem was my sister booked at same time. She got email, after paying saying that there was no longer any room available. We had to go on separate Ferry's. That was upsetting. She got to the island an hour before I did and had to wait for me.

Ok-Ferry replies:

Dear customer,we are sorry for this, but we kindly inform you that as we are a reservation center, we are forced to adhere to the naval company's availability. Best regards, Ok-ferry staff

Very good, thank's

Booking was simple and quick. Thank you!

Easy to book, and quick too. Thank you!

Everything was clear. boat was on schedule.

fast and secure

Fast and efficient

Purchasing of ferry tickets were very easy

Website very friendly to use!

Thank you very much for the great service...................much appreciated............looking forward to the ferry rides

The booking procedure was rather simple and user-friendly. Good Website.

Exellent

Booking was easy, but the schedule confusing. You listed a boat leaving Salerno at 15.00 on one page. When I went to select a boat time it was not listed so I took the 15.30 boat.

When I choose a round trip, an automatic selection of the return whould be nice when I choose the first part.

OK, no problems

OK Ferry offers a very clear online service which makes bookings so easy. Timetables are clearly stated and the process is so simple, even for those not proficient when booking online. Their customer service team responded immediately to my concerns in writing Highly recommend OK Ferry

Dear OK Ferry team - thank you so much -this is the second time we book through you - extremely satisfied!! Will definitely recommend to other customers. Looking forward to our second stay at Capri - many thanks: van Staden family, South Africa

Superb service, easy to use on line booking, speedy and clear. Looking forward to Sailing with you.

Very good service , easy to use web site

Quick, easy; available in English; simple to use; good response from the Company as to the booking and confirmation via SMS

VOUCHER WAS NOT ACCURATE WHICH PROMPTED ME HAVING TO SEND A FOLLOW-UP EMAIL. APPARENTLY THE REQUIRED CORRECTION WILL BE MADE WHEN THE TICKETS ARE COLLECTED.

Ok-Ferry replies:

Dear Customer, as noticed by our operator, we confirm you that you can correct your ticket directly at the ticket office before the departure. Kind regards, Ok-Ferry Staff

Very convenient and easy to use. My only complaint is the booking fee

Ok-Ferry replies:

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Fast and easy. Great service. Thank you!

Terrific service!

I ordered a round trip ticket and only got one way. Please email me the ticket for 4 from Sorrento to Capri. Thank you.

Ok-Ferry replies:

Dear Customer, we inform that you have recived all you documents for the round trip, the Voucher from Sorento to Capri to show it at the Pier's Office before get on board, and the ticket from Capri to Sorrento to show it at the Ferry before get on board. Thank you, Ok-Ferry staff

Very bad service. While booking, something went wrong with the website on my computer, so I booked 3 times the same trip. Directly after I've seen there were 3 payments, I contacted the office. Sadly there was no possible way to cancel 2 of the3 reservations, without paying un unacceptable penalty. While it is obvious something went wrong and I don't want to book the same trip 3 times.

Ok-Ferry replies:

Dear customer, we are sorry about your negative evaluation, we would like to inform you that the penalty amount deducted from your cancellation request is simply due to the reason that you have bought the same ticket online three times. In case that you would have problems on the first request, next to the booking summary, on our website, you could find our telephone numbers to be assisted. Our call center is open every day from 8 am to 8 pm. Best regards, Ok-ferry staff.

Easy , fast ... could have some photos or map of the premisses that you be at ... so you can get used to it .

Excellent service.

very convenient service, and very helpful staff

Easy and fast booking.

Brilliant. , great service. Quick and easy. Thank you

Service was great. Responses were very timely and the booking was easy!

Five stars for sure!

Quick, and perfecto. The service and the ticket receipt was fantastic

Very efficient service

efficient, easy and prompt ticketing-- VERY satisfied!

OK

useful but somewhat expensive service

Ok-Ferry replies:

Dear customer, we thank you for your feedback. We remind you that our booking fees are applied to support the running costs because Ok-Ferry is an intermediary between the ferry company and the customer. This fee also permits us to have an available staff 7 days out of 7 always ready to respond to every necessity of our customer, at any time. We are available for further questions and information Best regards The staff of Ok-Ferry

Very easy and user friendly. I suggest you add a feature, so that we don't need to print the ticket.we should be able to just use our phone to show the ticket.

Ok-Ferry replies:

Dear customer, we really appreciate your review and we kindly inform you that with the voucher received from us you can go directly to the port and switch it with the boarding pass at the ticket office showing it from your electronic device. For further informations do not hesitate to contact us. Best regards, Ok-Ferry staff.