Mediterranean ferry's booking center


REVIEWS, OPINIONS AND COMMENTS OF OK-FERRY CUSTOMERS

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING: 4,69

Valutazione globale recensioni Traghettilines

Based on 1077 reviews
since May 2015

96% of our customers recommend our service to their friends.

Very quick very efficient, easy steps to follow when completing the booking

The website was easy to use, Great experience!

You are asking for a secured credit Card - which is quite troublesome...

Ok-Ferry replies:

Dear Customer, thank you for taking your time for the review, we kindly inform you that all online payments require the security code, this is a standard and safe procedure. We remind you that you are making a booking on a secure server and once the transaction is completed no data remains in the memory. The Staff of Ok-Ferry

After entering all of my credit card information for some reason it was not processed. The e-mails I received were helpful in figuring out why the initial process did not go through. One issue I found was when receiving my ticket confirmation, my whole family came up as males, I do not recall being asked to provide sex of passenger. I hope this will not be a problem when boarding.

Ok-Ferry replies:

Dear Customer, we kindly inform you that the gender (M or F) reported on this specific ticket is not relevant for boarding. Thank you, the Syaff of Ok-Ferry

The booking service was very simple and gives a great first impression of your company. We hope the ferry service is just as good.

Very good!

We will be holidaying in Sorrento and wish to spend one night in Naples. We have done this before and used the ferry but wished to avoid the ticket queues. The on-line booking was quick and easy and the English page made it even simpler..We give 5 Stars and recommend this service. Grazie Mille

This was a simple and easy process to purchase tickets for the ferry in advance of our trip. Now I am assured of our tickets without worry.

Easy to use website

Very good, an easy-to-use website and very helpful staff who speak good English!

Overall very good user friendly on line booking service. The only area l filled wrong is l put my Husbands name as being the first person and myself on the return. I thought that the question was asking who will be travelling. Otherwise very good. Thanks hope that we have a great trip.

Good service.

good efficient and cheaper prices than competitors.

Easy to use ticket purchasing interface. Fast follow up with email of receipt and ticket.

Great service! Thank you very much! I strongly can recommend Capri ferry bookings using this service even though the booking fee of EUR 12.00 is quite high compared to the ferry ticket (EUR 18.00) but it is worth while having a confirmed ticket to avoid standing in line at the port.

You made three mistakes in issuing the ticket 1) I'm a lady not a man 2) I'm French not Italian 3) The trip is NAPOLI to CAPRI and not NAPOLI to CORSICA

Ok-Ferry replies:

Dear Customer, thank you for taking your time for the review, we kindly inform you that for the ferry company you selected gender and nationality are not important for boarding. We have double checked your ticket and we confirm the ferry route is correct, Napoli-Capri. Should you need any further information do not hesitate to contact us. Best regards, the Staff of Ok-Ferry

Excellent!

Very well laid out information which makes booking the correct ferry very easy. Would recommend this site.

For now, everything went o.k., except that I made one booking before in which I could not pay with Paypal account, since our country is not among possible payments, but I could not change the payment possibility before closing the booking.

Excellent service - ordered tickets online - received confirmation and e-tickets within 24 hours. Looking forward to our trip to Capri.

Simple and easy to use. Quick confirmation by email. Satisfactory service.

Very good easy and efficient - just a warning to other customers, please check your junk mailbox if you can't find emailed tickets at first

Very easy to use site and a quick response!

Very Good Website easy to use

Wonderful to be able to reserve ferry tickets ahead of time. Easy to use, just had to use google translate a bit.

Absolutely terrific service. Responded timely to my requests. Helped me decide the best routing for my clients.

The booking procedure was quite simple.It is somewhat expensive and we didn't see any discount for senior passengers. Finally there were some mistakes in the boarding pass details

Ok-Ferry replies:

Dear Customer, please contact us in order to check together your tickets. Thank you. Kins regards, the Staff of Ok-Ferry

We received a quick answer to our request.

We were very happy with clear and easy websit!

The site is easy to use, but for a foreign which does not know every city and stop, it would help to have a description and map for each stop - for instance, Napoli has 4 options, I could not be sure about which one to choose. Also, my wife was labelled "male" in the ticket, although I had no option to add gender when buying! That was upsetting!

Ok-Ferry replies:

Dear Customer, thank you for taking your time for the review, we kindly inform you that, for the ferry companies you selected, gender is not important, it is for this reason that our system does not require this detail. Thank you, the Staff of Ok-Ferry

It was actually hard to find the site, and the fact that my Travel agency did not know how to get from Italy to Sicily didn't make it any easier. When I at last found it, I had no problems using it, and got response very fast.

As I have not yet received my tickets as your email implied, I am not in a position to rate the service provided, please send the email link to print the tickets and I will submit an appropriate review

Ok-Ferry replies:

Dear Customer, we apologize for the inconvenience, we have just sent your tickets by email again. Kind regards, the Staff of Ok-Ferry

Tickets were not sent via email, could not print to board the ferry or call the office as the opening hours were after the departure time at 8.05am. Easier and cheaper to buy tickets at the port costing only 19.10 with no €12 booking fee. Just go straight to the ticket desk at the port.

Ok-Ferry replies:

Dear Customer, the benefit to buy the online voucher is to ensure the place on board at the chosen schedule, without running the risk of arriving to the ticket desk and not find any availability. Thank you, the Ok-Ferry Staff

I haven't received an email the ferry ticket I have booked. If you can include the link for my ticket on this survey, it will be much easier for your customers. Moreover, I live in America, it is not clear if I can book the tickets by using American dollars. I hope you have this information on your website, that way will be easier for anyone to understand the booking information. Overall good job!

Great speedy service . Would use you again certainly. Jean

o.k., friendly,...

Quick, efficient service.

The information regarding the ferry (like open deck, armchair) should be posted at selecting the time. Except for that it is fine.

Handy website because it was in English. However in booking a ferry from Ischia to Sorrento it wasn't clear 1 bag was allowed anyway so I book a bag each at extra cost. It seems I have now booked and paid for 2 bags each.

Quick and easy. The only problem was American Express card payments were not available.

Very simple to follow and very efficient

Service was great. Company went out of the way to alert me that there was an issue with my payment, which allowed me to get things sorted out before I arrived in Italy. I really appreciate this above and beyond step- many companies would not have taken the time to alert me, leaving me in a bind when I arrived. Thank you!

Very pleased with the online service. Buying the tickets I needed was quick and easy.

Service très efficace même le dimanche le personnel vous répond, parlé notre langue et la personne a réglé de suite notre problème de paiement. Merci beaucoup

Tip Top

Excellent, easy to use, quick service . Highly recommend ...

Professional and responsive service. I was able to book easily and then needed a change to my tickets and was accommodated quickly and without hassle. Got my new tickets in no time as promised, and now we're ready to go! Would definitely recommend this service to friends.

Very quick and easy to find dates/times and to go through the booking service.

Excellent service; my only suggestion would be to explain that tickets from Napoli need to be exchanged for boarding passes; without an understanding of Italian, that's not altogether clear.

easy to handle, friendly und very quick