Reviews, opinions and comments of ok-ferry customers - page 18

Mediterranean ferry booking center


Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.


4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 18926 reviews


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Pollice su recensioni 98% of our customers recommend our service to their friends.

Excellent web site. Easy to book tickets and confirmtion e-mail arrived within a few minutes.


very helpfull lady at the phone, arranging very quickly and very cheap our passage for 4 adults and 4 motorcycles.

It was fast and easy

Very nice and informative

Really user friendly service. Instant confirmation to my nominated email address.

Hello, below is some remarks 1.TRB1800048 document is not in english 2,Not exactly address of ticket office and ferry port marked on map (maybe it's easy to find, I'II see after arriving) 3,Not clear how to take tickets, shall I wait in the line with over buyers or not. In which time before ferry departure I need to be in office to take tickets.

Ok-Ferry replies:

Dear customer, we thank you for your review and we inform you that unfortunately some ferry companies purchase the voucher only in italian Language, it will be our responsability to report it to the ferry company. The port's address is indicated on the booking summary received via email once requested the reservation. We also inform you that, to convert the vouchers to tickets valid for boarding, you need to be at the ticket office at least 30 minutes earlier. Best regards, Ok ferry staff.


Easy to read and make reservations

difficult to figure out about the car reservation, because I don´t know which brand and size of car I will rent

Ok-Ferry replies:

Dear Customer, we inform you that, you have write correct "rent" as numberplate. You have to communicate to the ticket office on the Pier the right number plate. Best regards Staff Ok-Ferry

Getting the tickets was very easy and the website is user easy.

Perfect way of booking ferry. So easy and well organized.

Fast and easy reservation...

Very easy to navigate.

Your homepage is easy and convenient to book a ticket to and from Capri.  good.

Yes, they helped to me book the ferry tickets on behalf of our guest as we are from Travel company. And will surely give our feedback after our guest trip.

Very easy way to book a ticket

Fast response when I feedback that I was received a shortage voucher.

The service was quick and easy but it does not let you know before you buy the tickets that you need to print out the ticket before arrival. As we are travelling that is impossible to do. It would be beneficial if you made this clear before the transaction is completed or accepted email evidence of the tickets.

Easy and excellent

great simple on line ordering and fulfilment. good range of services also

We have only just booked so it is too early for us to have much of an opinion but so far so good

Ok-Ferry replies:

Dear Customer, we kindly inform you that, as centre of booking reservation, we wish to receive a feedback only for our ticket reservation service. All the notices about the trip are attributable above the company of navigation. Kind regards, The staff of Ok-Ferry

Very easy to navigate and book desired tickets.

Online booking was fast and seemless

Easy to use & prompt.

very efficient

This booking experience was excellent. It was well organized and easy to follow and understand.

The service is good, I did miss some definitions while making the reservation. What exactly is extra luggage and what makes it extra compared to ordinary luggage? Also - how long a time before departure do I need to be at the ferry? It turns out passengers have to be at the ticket office 30 minutes before departure, which I did not realise while determining the departure times.

Ok-Ferry replies:

Dear customer, we kindly inform that on the ticket's price is included one luggage. Any luggage bigger then the standard measures or any other luggage would be considered as an "extra luggage". In the case that you should add an extra luggage once the ticket has been issued, you can buy the extra luggage at the port. We inform you that you can find all information for to get on board, on the Voucher of the Ferry Company. Best regards, Ok-Ferry staff.

Very easy to make the reservation!

Very good 👍🏽. Fast and easy

Easy to book!! And rapid receipt of ticket vouchers.

very pleased with the service; it was straightforward and went through smoothly and quickly

The data you entered disapierd if you tape wrong on the end, you have to enter all data again, I did itz 3 times. IN the mail with tickets there are only return tickets Bastia -. Livorno. ONgoing tickets are missig. Vojko

Ok-Ferry replies:

Dear Customer, we thank you for your feedback but you can inform you that you recived on your email the tickets for the round trip. Best regards. The Staff of Ok-Ferry

Easy online booking. Information was clear and user friendly.

excellent website, fast and easy to manuever, fast response.

It was very easy and efficient to book with the company. I experienced no problems.

Quick, accurate, helpful and friendly. Top marks.

Easy to use service online

Excellent. Very straight-forward.

Very easy to use and will definitely use again! Can be confusing making travel arrangements in a foreign country but this was straightforward. Thanks for relieving some stress.

Excellent service. Easy website and a call back when my email address bounced. Above and beyond, thank you. Ian Carr

I thought I was getting my tickets. Didn't know I still have to go agent and get my ticket! Why did I get it on line? Thought go straight to boat. I would have gotten the tickets day going. If I get there late can I get next boat? Confusing.

Ok-Ferry replies:

Dear customer unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. We kindly inform you that with voucher you recieved you will be not able to take the next ferry. . Thank you, Ok-Ferry staff

Easy to use! Efficient

We travel a lot and sometimes transportation websites are difficult to understand. This website could not have been any easier to use, thank you!!

I put the wrong date on our original booking, 14/09/17 - Ischia-Sorrento-. wrote 3 times to reuqest a change to 17/09/17, same time, 10:35. I have had no response, and have had to go ahead and book another ferry on 17/09. I am extremely dissatisfied with your lack of response. I will not pay for the double booking. Please improve your service to passengers. Segnore Professore Chernick

Ok-Ferry replies:

Dear customer, we thank you for your review and we inform you that we recieved your cancellation request. We will provide with a partial refund of your reservation. Best regards Ok-Ferry Staff

Website easy to navigate, excellent service, prompt response

Service is fast, easy and efficient

Very content.

so far so good. Haven't left yet. we shall see how my departure goes.

I'll ride again.