Reviews, opinions and comments of ok-ferry customers - page 19

Mediterranean ferry booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers booking with us have the possibility of writing a review about our website and our customer service. In this section we publish the opinions and comments that our customers shared on Ok-ferry.

AVERAGE RATING

4,8 / 5

Valutazione globale recensioni Traghettilines

Based on 19431 reviews

 

5
80% Complete (danger)
21919
4
80% Complete (danger)
2746
3
80% Complete (danger)
314
2
80% Complete (danger)
127
1
80% Complete (danger)
232
Pollice su recensioni 98% of our customers recommend our service to their friends.

Perfect! I am very happy. Very professional friendly service. Spoke English very well. Made booking my ferry tickets very easy. Thankyou so much.

Very easy to use and provides all the information needed to quickly book your trip. Excellent customer service.

Everything went smoothly.

Very easy

Your reservation service is impeccable.

very easy to use website and easy to print tickets. highly recommend

Though it took a while to locate the page where the Naples-Sorrento-Naples daily ferry service timings were featured, once I got there it was smooth sailing thereafter. Instant booking and instant tickets at possibly, the best available prices.

Easy to use, very informative, and I don't have to worry about booking my ticket, when I get there.

Obrigada site para compras online é perfeito e de fácil compreensão. Muito rápido e eficiente. Em menos de 2 minutos recebi meu bilhete por email com todas as informações importantes. Recomendo.

Quick, conveniet, clear. It took me few minutes and it was done. Really 5/5. Chris

Reserving the ferry could not have been easier. Definitely will use your service again. Thank you!

excelent and fast service. I recommend! I hope everything continues like this...

Very good!

Your website is easy to use. Unfortunately I made a mistake on the return ferry from Capri back to Sorrento. I am hoping you can accommodate my new request for a change of times. Thank you, Tim Dimengo

I am a woman... Lisa Wilson... who made the reservations for my brother and I. The credit card that I booked this on is in my name. I hope that this does not create a problem for us when we try to use the tickets. It would be helpful to be able to read these tickets. I also don’t see the time printed on them...

Ok-Ferry replies:

Dear customer, we thank you for the review and we inform you that with your vouchers now, which you can also read on the departure time, you would need to go to the ticket office at the dock in order to get the tickets valid for boarding. Best regards, Ok-ferry staff

Excellent and self explanatory. Highly recommend

easy to use. would be nice if didn't have to go to ticket office for boarding ticket

Ok-Ferry replies:

Dear customer, unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. Thank you, Ok-Ferry staff

user friendly :)

This service was very straightforward and easy. Quick response time!

very good so good to print tickets at home

Excellent web site. Easy to book tickets and confirmtion e-mail arrived within a few minutes.

perfect

very helpfull lady at the phone, arranging very quickly and very cheap our passage for 4 adults and 4 motorcycles.

It was fast and easy

Very nice and informative

Really user friendly service. Instant confirmation to my nominated email address.

Hello, below is some remarks 1.TRB1800048 document is not in english 2,Not exactly address of ticket office and ferry port marked on map (maybe it's easy to find, I'II see after arriving) 3,Not clear how to take tickets, shall I wait in the line with over buyers or not. In which time before ferry departure I need to be in office to take tickets.

Ok-Ferry replies:

Dear customer, we thank you for your review and we inform you that unfortunately some ferry companies purchase the voucher only in italian Language, it will be our responsability to report it to the ferry company. The port's address is indicated on the booking summary received via email once requested the reservation. We also inform you that, to convert the vouchers to tickets valid for boarding, you need to be at the ticket office at least 30 minutes earlier. Best regards, Ok ferry staff.

Excellent

Easy to read and make reservations

difficult to figure out about the car reservation, because I don´t know which brand and size of car I will rent

Ok-Ferry replies:

Dear Customer, we inform you that, you have write correct "rent" as numberplate. You have to communicate to the ticket office on the Pier the right number plate. Best regards Staff Ok-Ferry

Getting the tickets was very easy and the website is user easy.

Perfect way of booking ferry. So easy and well organized.

Fast and easy reservation...

Very easy to navigate.

Your homepage is easy and convenient to book a ticket to and from Capri.  good.

Yes, they helped to me book the ferry tickets on behalf of our guest as we are from Travel company. And will surely give our feedback after our guest trip.

Very easy way to book a ticket

Fast response when I feedback that I was received a shortage voucher.

The service was quick and easy but it does not let you know before you buy the tickets that you need to print out the ticket before arrival. As we are travelling that is impossible to do. It would be beneficial if you made this clear before the transaction is completed or accepted email evidence of the tickets.

Easy and excellent

great simple on line ordering and fulfilment. good range of services also

We have only just booked so it is too early for us to have much of an opinion but so far so good

Ok-Ferry replies:

Dear Customer, we kindly inform you that, as centre of booking reservation, we wish to receive a feedback only for our ticket reservation service. All the notices about the trip are attributable above the company of navigation. Kind regards, The staff of Ok-Ferry

Very easy to navigate and book desired tickets.

Online booking was fast and seemless

Easy to use & prompt.

very efficient

This booking experience was excellent. It was well organized and easy to follow and understand.

The service is good, I did miss some definitions while making the reservation. What exactly is extra luggage and what makes it extra compared to ordinary luggage? Also - how long a time before departure do I need to be at the ferry? It turns out passengers have to be at the ticket office 30 minutes before departure, which I did not realise while determining the departure times.

Ok-Ferry replies:

Dear customer, we kindly inform that on the ticket's price is included one luggage. Any luggage bigger then the standard measures or any other luggage would be considered as an "extra luggage". In the case that you should add an extra luggage once the ticket has been issued, you can buy the extra luggage at the port. We inform you that you can find all information for to get on board, on the Voucher of the Ferry Company. Best regards, Ok-Ferry staff.

Very easy to make the reservation!

Very good 👍🏽. Fast and easy